About ZEEKR
ZEEKR is a premium electric vehicle brand under the Geely Group, dedicated to pioneering innovation in smart, sustainable mobility. As part of Geely’s ecosystem, ZEEKR embodies cutting-edge design, advanced technology, and user-centric electric mobility experiences.
About Geely:
- A global leader in smart electric vehicles and automotive innovation.
- Owns iconic brands including Geely Auto, ZEEKR, Volvo, Polestar, Lotus, and holds a 17% stake in Aston Martin.
- Boasts $100B+ in assets and employs 140,000+ people worldwide.
- Employs over 30,000 engineers and designers across R&D centers in China, Sweden, the UK, the U.S., and Germany.
- Operates 4,000+ sales and service locations globally.
- Recognized as a Fortune Global 500 company for 13 consecutive years.
- Drives AI-powered automotive solutions supported by one of the industry’s largest cloud computing capacities (1.02 Exaflops/sec).
- Through Geespace, has launched 20 satellites to enhance safe autonomous driving capabilities.
- Employs world-class digitalisation and AI-driven manufacturing processes.
Position Purpose
The Sales Commercial and Rebate Coordinator is responsible for the accurate and timely calculation, validation and payment coordination of dealer rebates, customer benefits, sales incentives and other Sales commercial programs.
The role acts as a key contact between ZEEKR Australia and the dealer network for rebate calculation, reconciliation, documentation and payment enquiries, ensuring claims are processed accurately and in accordance with applicable commercial policies and Finance requirements.
The position also coordinates supplier payment validation and tracking across the Sales Department, including logistics operational data and invoice reconciliation, while supporting dealer KPI reporting, sales satisfaction reporting, sales analysis and management reporting.
The role requires strong numerical accuracy, attention to detail and proactive coordination across Dealers, Sales, Logistics, Finance and external suppliers to ensure commercial payments and reporting are completed accurately and on time.
1. Dealer Rebate Calculation and Payment
- Calculate and validate monthly dealer rebates, sales incentives and other commercial support programs.
- Review supporting documentation to confirm rebate eligibility and payment accuracy.
- Ensure rebate calculations and documentation meet applicable commercial policy and Finance review requirements.
- Work closely with Finance to resolve queries and discrepancies and support timely approval and payment.
- Track rebate status from calculation and validation through approval to final payment, maintaining accurate records of outstanding, pending and completed items.
2. Dealer Rebate Communication and Reconciliation
- Act as the key contact for dealers regarding rebate calculations, reconciliations, payment status and related enquiries.
- Communicate rebate calculation results and coordinate with relevant dealer personnel to validate and reconcile differences.
- Manage the dedicated dealer rebate email account, ensuring enquiries are responded to, tracked and closed promptly.
- Coordinate with dealer Sales, Finance and Administration teams to resolve rebate and documentation issues.
- Maintain clear records of dealer enquiries, adjustments, disputes and final settlement outcomes.
3. Customer Benefits, KPI and Commercial Policy Validation
- Validate customer benefits and entitlements applicable to ZEEKR models and sales campaigns, including supporting documentation and fulfilment requirements.
- Calculate and validate dealer sales KPI achievement and associated incentive payments.
- Review dealer performance and claims against applicable commercial policy requirements and payment criteria.
- Complete monthly and quarterly reconciliation of customer benefits, KPI incentives and commercial policy payments.
- Identify discrepancies and coordinate with dealers and internal stakeholders to resolve exceptions before payment.
4. Supplier Payment and Commercial Cost Coordination
- Coordinate and track payment processes for suppliers managed by the Sales Department.
- Review supplier invoices, supporting documentation, operational data and internal approvals before submission to Finance.
- Validate supplier charges against agreed commercial terms, contracts, actual services delivered and relevant operational records.
- Coordinate payment validation and tracking for logistics suppliers, including vehicle transportation, storage, handling and other logistics-related services.
- Reconcile logistics operational data against supplier invoices and payment claims and identify discrepancies between operational data, contracted rates and invoices.
- Prepare complete and accurate payment requests for Finance review and track payments from invoice receipt through validation, approval and final payment.
- Maintain clear records and reporting of supplier expenditure, outstanding payments, payment status and key cost movements.
- Work closely with Finance, Sales Operations, Logistics and suppliers to resolve payment and reconciliation issues.
5. Sales Analysis, Dealer Performance and Satisfaction Reporting
- Prepare regular sales performance reports covering retail sales, wholesale, orders, model performance and dealer performance.
- Calculate, consolidate and report dealer sales KPI results.
- Consolidate and analyse sales satisfaction results and relevant dealer and customer satisfaction performance.
- Track satisfaction trends and identify key dealer or regional performance gaps for management review.
- Support monthly and quarterly dealer performance reviews by combining sales results, KPI achievement and satisfaction performance.
- Analyse rebate, customer benefit, incentive and relevant commercial expenditure.
- Support sales forecasts, management reports and business review materials, and provide ad hoc sales and commercial analysis to support Head of Sales decision-making.
6. Process and Commercial Administration
- Support continuous improvement of rebate, supplier payment, validation, approval and reconciliation processes.
- Maintain clear documentation and records to support Finance, audit and compliance requirements.
- Monitor outstanding rebate, supplier and commercial payment items and proactively drive them through to closure.
- Maintain appropriate trackers and reporting to provide visibility of rebate and supplier payment progress.
- Identify process gaps and support improvements in payment accuracy, efficiency and turnaround time.
- Support the Head of Sales and Sales team with commercial administration, data analysis and reporting as required.
Key Requirements
- Previous experience in sales operations, dealer operations, rebate or incentive administration, supplier payments, commercial administration, accounts or a similar role.
- Automotive industry, dealer network, logistics or vehicle distribution experience is highly regarded.
- Strong numerical and analytical capability with a high level of attention to detail.
- Good Excel skills and confidence working with sales, operational and commercial data.
- Ability to reconcile operational data, invoices and commercial terms and identify discrepancies.
- Ability to manage multiple rebate, supplier payment and reporting deadlines.
- Strong organisational and follow-up skills, with the ability to drive tasks from validation through to final payment.
- Strong communication skills and confidence working directly with dealers, suppliers and internal stakeholders.
- Ability to work effectively across Sales, Logistics and Finance functions.
- Experience in sales reporting, dealer KPI, customer satisfaction or commercial cost reporting is desirable.
- A relevant tertiary qualification is desirable but not essential; relevant practical experience will be highly valued.
Key Success Measures
- Accuracy and timeliness of dealer rebate calculations and payment coordination.
- Finance approval and first-time submission accuracy.
- Timely resolution of dealer rebate enquiries and reconciliation items.
- Accuracy of customer benefit, KPI and commercial policy validation.
- Accuracy and timeliness of Sales Department supplier payment coordination.
- Accuracy of logistics operational data and supplier invoice reconciliation.
- Visibility and timely closure of outstanding supplier and logistics payments.
- Accuracy and timeliness of sales KPI and satisfaction reporting.
- Quality and timeliness of sales and commercial analysis.
