Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.
Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.
Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.
Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.
Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.
Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.
Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.
Manage departmental planning, budgeting, resource allocation, and project execution.
Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.
Coach, develop, and lead team members to build a high-performing quality organization.
Requirements
Education
- Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.
Experience
- Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.
- At least 3 years of people management or team leadership experience.
- Experience in the automotive OEM industry or managing dealer networks is highly preferred.
Technical Skills
- Quality Management Systems
- Operational Audit & Compliance
- Investigation & Fraud Detection
- Root Cause Analysis (RCA)
- Corrective & Preventive Action (CAPA)
- Risk Management & Internal Control
- Data Analytics, Power BI, Advanced Excel
- Project & Stakeholder Management
Leadership Competencies
- Strategic thinking
- Decision-making and problem-solving
- Leadership and coaching
- Cross-functional collaboration
- Change management
- Strong communication and influencing skills
Languages
Preferred Qualifications
- ISO 9001 Lead/Internal Auditor
- IATF 16949 Auditor
- Lean Six Sigma Green Belt / Black Belt
- Certified Quality Engineer (CQE)
- Certified Internal Auditor (CIA)
Benefits
At VinFast, we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.
- Competitive salary package with annual performance review and bonus.
- Comprehensive health insurance for employees.
- Professional development through technical, leadership, and international training programs.
- Opportunity to work in a fast-growing global automotive company with exposure to international markets.
- Career advancement opportunities within a dynamic and high-performance organization.
- Collaborative, innovative, and results-driven working environment.
- Annual health check-up and employee wellness programs.
- Company-sponsored team building and employee engagement activities.
- Paid annual leave and public holidays in accordance with company policy and local labor regulations.
- Other attractive benefits in accordance with VinFast's compensation and benefits policies.
