Job Summary
The Business Operations Manager is responsible for overseeing the daily operations, performance, maintenance, and reliability of BYD's flash charging network. This role ensures charging stations operate safely and efficiently, delivers an excellent customer experience, manages operational partners and service providers, and drives continuous improvement to maximize charging network availability and utilization.
Job Descriptions
- Manage the day-to-day operations of BYD's flash charging infrastructure network, ensuring high availability and operational performance.
- Monitor charging station performance, utilization, uptime, and service quality, implementing corrective actions when necessary.
- Lead preventive and corrective maintenance activities in collaboration with internal teams, contractors, and service providers.
- Develop and implement operational policies, procedures, and service standards for charging network operations.
- Coordinate incident management, technical issue resolution, and emergency response activities to minimize service disruptions.
- Analyze operational data, customer feedback, and charging trends to identify opportunities for performance improvement and cost optimization.
- Manage relationships with charging operators, maintenance vendors, utility providers, and other external stakeholders.
- Prepare operational reports, performance dashboards, budgets, and strategic recommendations to support business objectives.
Job Requirements
- Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Operations Management, or a related field.
- Minimum 5 years of experience in operations management, infrastructure operations, facility management, energy, utilities, telecommunications, or EV charging industries.
- Strong understanding of EV charging infrastructure, network operations, maintenance management, and service delivery processes.
- Experience managing contractors, service providers, vendors, and cross-functional operational teams.
- Knowledge of operational KPIs, asset management, incident management, and continuous improvement methodologies.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent leadership, stakeholder management, and communication abilities.
- Fluent in Bahasa Indonesia and English; Mandarin proficiency is an advantage.
