About the role:
We’re seeking a seasoned and strategic Director of Investigations to lead and manage our Americas Investigations Team within the Global Trust & Investigations function. The team is responsible for investigating high-risk allegations of serious misconduct including but not limited to fraud, corruption, retaliation, conflicts of interest, discrimination, harassment, and other violations of company policy or law. This senior-level role plays a critical part in maintaining our commitment to a high-integrity culture, ensuring rigorous and fair handling of complex investigations into allegations of serious misconduct across the Americas region. The ideal candidate will have a strong background in leading sensitive, cross-functional investigations, exceptional judgment, and proven leadership in guiding geographically dispersed teams. This position reports directly to the Head of Global Trust & Investigations and partners closely with senior stakeholders including Legal, Compliance, HR, and Global Security.
In your dual role, you will lead a high-performing team of investigators across the Americas, ensuring investigative excellence, driving consistency and fairness in investigative processes and outcomes, and providing operational and strategic oversight of the Americas-based investigators while also independently leading complex, sensitive investigations personally as necessary. With each of these roles, your work will directly support the company’s culture of integrity, accountability, and trust on a global scale.
What You'll Do:
Team Leadership & Oversight
- Lead and mentor a team of investigators across the Americas region, ensuring high-quality and timely investigations and fostering a culture of ethical excellence, accountability, and continuous development.
- Oversee complex internal investigations into allegations of serious misconduct including fraud, corruption, retaliation, harassment, discrimination, conflicts of interest, and other violations of policy or law.
- Oversee case intake, triage, assignment, and closure processes.
- Partner closely with Legal, HR, Compliance, Security, and regional business leaders to coordinate investigative efforts and ensure alignment.
- Review and approve investigation plans, documentation, and final reports, ensuring thorough analysis, sound conclusions, and actionable recommendations.
- Provide strategic guidance on investigative approaches, scope, and risk mitigation.
- Ensure timely, consistent, and thorough investigative processes in alignment with global protocols and regional legal considerations.
- Ensure appropriate case documentation and use of case management systems.
- Act as an escalation point for sensitive or high-profile cases and a strategic adviser to the Global Head of Trust & Investigations on various initiatives and projects and contribute to the strategic direction and continuous improvement of the global investigations program and the monitoring of regional metrics, and provide support for leadership reporting on investigations, outcomes, and risk indicators.
- Support global reporting obligations, case management systems, data analytics, and ensure robust documentation and confidentiality standards.
- Represent the Americas region in global initiatives, working groups, and strategic planning efforts within the Global Trust & Investigations function.
INVESTIGATIONS
- Where necessary and / or as assigned by the Global Head of Trust & Investigations, independently conduct and manage complex, sensitive, and high-profile investigations from end to end.
- Conduct witness and subject interviews, evidence analysis, and draft clear, concise investigation reports.
- Maintain confidentiality and discretion while conducting and managing investigations with a trauma-informed and culturally sensitive approach.
- Collaborate with internal stakeholders such as HR, Legal, Compliance, Audit, and Business Leadership.
STAKEHOLDER ENGAGEMENT
- Serve as a trusted advisor to the Global Head of Trust & Investigations on investigative matters and risk mitigation.
- Maintain an enterprise view of investigative trends and root causes; contribute to risk mitigation strategies and policy enhancements.
- Provide insights and trend analysis to improve policy, training, and prevention strategies.
- Regularly assess trends, identify systemic risks, and contribute to proactive risk mitigation strategies.
- Partner with global peers to drive consistency and best practices in investigations worldwide.
- Build and maintain strong relationships with global and regional partners, supporting broader Trust & Compliance initiatives.
PROCESS IMPROVEMENT & GOVERNANCE
- Support the continuous improvement of investigation frameworks, tools, and technologies.
- Ensure adherence to global investigative protocols and alignment with legal and regulatory standards.
- Mentor team members in ethical decision-making, interview techniques, and investigative rigor.
