Location: New York City, NYC
Company Overview:
JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate
and investment management. With a global presence in over 80 countries, we provide comprehensive
services and solutions to help our clients achieve their real estate goals.
Position Overview:
This role will play a fundamental role in creating & delivering exceptional experiences and ensuring
that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner.
We are looking for a Facility Technician who will be working with the JLL Facilities Team and the
Atlassian Workplace Experience team to create the best work experience in the New York City office.
The ideal candidate is a fun, charismatic, people-person, whose intrinsic purpose is to build a sense of
community, connection, and belonging through delivering the best in class service in the workplace;
someone who has a tireless focus on delivering above and beyond service and amazing experiences
that align with JLL & Atlassian values and its highly-engaging culture.
Day to Day Responsibilities:
- Support Regional Facility Manager and Concierge Coordinator with day-of execution of meetings, conferences, and events
- Contribute to creating a customer-focused environment consistent with Atlassian values
- Demonstrate continuous effort to improve delivery and customer service levels
- Work cooperatively and jointly with internal (departments) and external (vendors) contacts to provide quality customer service to staff
- Performs minor repairs and routine equipment maintenance, including patching and painting, hardware repairs, and other repairs as required
- Performs routine daily inspections of assigned buildings and spaces
- Responsible for providing facilities services and meeting & event assistance including moving, setting up, and striking furniture, décor, removable walls, and event equipment
Meeting & Events Technician Responsibilities:
- Performs the duties associated with events, including staging rooms per the requested set-up plan in a timely manner, and resetting them to a normal state
- Performs daily meeting and conference room turnover and/or midday room reconfigurations and resets for indoor and outdoor spaces
- Escalates potential issues/concerns to management as appropriate
- Responsible for post-event storage and inventory of tables, and chairs, and reporting of cleaning services needs
- Completes room checks and ensures technical and visual spaces are functioning properly and reports AV services needs
- AV setup and troubleshooting experience are preferred, but not required.
- Provides general and detailed maintenance (either with direct or indirect supervision), including patching, painting, hardware repairs, and other repairs as required
- Completes all documentation for work performed via the Jira Service Desk, and other records and documentation in a timely manner
Facilities Responsibilities:
- Supporting facilities with managing vendors onsite
- Liaising with building management as needed
- Triage of workplace tickets accordingly
- Performs routine facility and equipment maintenance
- Performs routine daily inspections of assigned buildings and spaces.
- Adhere to building WHS policies and procedures including emergency procedures
- Follow all activity policies and procedures, including all HSSE-related requirements at all times
- Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc
Communications
- Communicate with team and client frequently and effectively
- Emails alerting Atlassians of site facilities and event activities
- Update work tickets
- Monitor and update site-specific and global chat rooms
Job Requirements:
- Support a positive team environment with a friendly and can-do attitude
- Ability to multitask while maintaining a positive outlook and proactive approach
- Demonstrate the ability to make the customer feel that they are the only guest, and deliver an outstanding lasting impression
- Have excellent communication and interpersonal skills required
- Ability to communicate effectively, both verbally and in writing
- Sound computer skills including willingness to learn Atlassian software products and tools
- Ability to work with fellow colleagues and other wider team members
- Build rapport and cooperative relationships with customers and visitors
- Contribute to maintaining a safe and healthy workplace
- First Aid Officer desired or willingness to be trained
- Floor Fire Warden desired or willing to be trained
- Ability to use basic carpentry, plumbing, painting, and custodial hand and electric-powered tools.
- Read, comprehend, and work from plans and operating instructions.
- Detail orientation with a mindset towards meeting the JLL & Atlassian’s high standards for maintenance of facilities.
- Demonstrated time management skills and multi-tasking.
- Works independently with limited supervision
- Ability to stoop, stand, climb, frequently lift a minimum of 50 lbs. of equipment (pumps, tools, ladders) and safely use devices
- Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spine
