Project Administration and Reporting
Set up project files, folders and templates at start of project, using Best Practices; maintain the folder throughout the project
Develop and maintain project specific reporting to client
Maintain records in a manner that protects client and JLL confidentiality
Keep track of project hours and forecast utilization relative to assignment
Complete JLL internal and client project close-out
Move/Project Management
Plan and manage successfully relocations up to 1,000 people
Manage the majority of a project by self and/or supervise additional staff
Ensure client satisfaction throughout the relocation management process
Ensure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client’s and JLL's policies and procedures
Develop and implement relocation project plan, schedule and budget through collaboration with the facility, project and construction managers and adhere to it
Develop and maintain project schedule in client's preferred format
Perform data input into the CAFM system to maintain occupancy information
Ensure data accuracy within move management and CAFM systems
Ensure compliance with all key performance indicators
Meet assigned financial targets
Receive and process client move requests
Provide a single point of contact for all move management activities
Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
Establish relocation project goals and objectives, making changes where necessary to ensure desired project results
Prepare/update project status reports, review invoices and ensure timely payment, update tracking reports and maintain files for due diligence and financials.
Prepare various RFP’s & level for vendor and contractor services for the complete project.
Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor
Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
Incorporate “best practices” into relocation projects
Initiate and manage meetings to review move schedules with move vendors and key stakeholders;
Manage supporting suppliers (technology, telephony, furniture, etc.)
Evaluate vendors to ensure compliance with the standards of performance
Ensure all project initiation, execution and closeout documentation are complete
Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements
Coordinate with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicate those dates (via E-mail, project schedule, WCR System notification, etc.);
Client Communication and Management
Understand client protocols and develop communication appropriate to the client environment
Communicate actively during meetings and other project related speaking situations with a focus on delivering the project on-time, on budget and meeting the clients expectations
Manage written documentation and ensure that all deliverables are accurate and on schedule
Project confidence and reinforce client trust in the skills and knowledge of the team
Maintain an understanding of concerns and challenges facing the client and end-user and assist in reducing stress level caused by change and upcoming relocation
Business Development
Be directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships.
Function as a subject matter expert for a specific product or service.
Be able to communicate all available products and service offerings of the Firm.
In conjunction with business development, maintain client relationships upon project completion
Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client
Contribute to the development of new product and service delivery ideas for the business unit.
Draft assigned sections in proposals for potential work
Be familiar with contract and proposal terminology
Draft project profiles (case studies) and maintain an updated bio
Recommended Experience
3 - 4 years of facility, project or construction related experience in a Corporate Real Estate environment
Background in project management, construction management, architecture or project strategy planning is desirable
