Job Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren – GM Global Technical Center three times per week, at minimum or other frequency dictated by the business.
This role will oversee strategic direction as well as execution of ongoing operations necessary to manage Field Action/Warranty/Early Parts Alert inventory. Drive proactive reviews and decision making focused on mitigating risk to Customer Care & Aftersales while balancing future service needs and availability for our end customers
Oversight includes management of processes as well as supporting systems/tools used by the team to manage their on-going work:
One of the most customer dissatisfying experiences as a vehicle owner is a part or system failure early in a vehicle’s life. In GM, we have multiple groups who determine the root of the issue and then rely on the Customer Care & Aftersales Supply Chain Field Action team to support the launch of corrective actions expediently. Every project requires team members to Think Customer by considering our customers’ needs in the center of all they do. We need team members who are innovative problem solvers and risk takers to not only influence the direction of the Supply Chain Management organization, but also positively collaborate and support internal and external customers as needed to ensure successfully executed field actions. Success is defined by our team as being agile to react to changing priorities and utilizing critical data analysis along with established processes and tools that drive effective decision making.
Roles & Responsibilities:
- Work with a One Team mindset with members from Supply Chain Management, Operations, Logistics, Purchasing, Brand Quality, Safety & Field Investigations, Engineering, Suppliers and CCA Field Sales teams to drive effective business decisions and supporting solutions.
- Identify and resolve issues and conflict and Be Bold to delegate tasks and responsibilities to proper personnel.
- Develop associated communication and business documents including compliance with Litigation Holds as required.
- Oversee Field Action Excess & Obsolescence and provide scrap opportunities to free up warehouse space while also mitigating the risk of part availability for Field Action Parts
- Oversee Expired Bulletins, review campaign Indicators and make adjustments as bulletins expire or adjust to active Field Actions.
- Oversee Risk Analysis Requests for end-of-life decisions on Field Action Parts. Execute All Time Buys and or Monitor Stock to conserve Inventory to prevent Buybacks.
- Oversee alignment with forecasting team with current sales trends upon completion of Field Actions.
Management Oversight:
- Oversee process execution and ensure attainment of KPI's in support of Field Action part management
- Provide day to day support to direct reports regarding problem solving and problem escalation
- Maintain positive working relationships with cross functional stakeholders from Product Management, Purchasing, Engineering, Finance, Supply Chain, Warehousing, and Logistics as necessary to drive win-win decisions with a sense of urgency
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Additional Job Description
Required Qualifications:
- Bachelor's degree in Business, Supply Chain, Finance, related field, or equivalent work experience
- 2+ years relevant post-graduate work experience in purchasing, supply chain, program/product management, logistics or product development
Preferred:
- Experience with Field Action/Warranty/Early Parts Alert inventory
Experience with one of the following tools:
- Mainframe/IMS
- ARC (engineering notes)
- GFAM
- Cognos Reporting
- Service Information
- Global Warranty System
- GVS-Core
- Access (PAL, creating queries)
- Excel
- Power BI Dashboards
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at
[email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
