Job Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center, Mountain View Technical Center, or Austin IT Innovation center three times per week, at minimum.
About GM Energy
GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.
GM Energy launched its retail product line to provide integrated charging and energy solutions for residential customers in 2024. GM Energy’s vision is to empower EV drivers with seamless charging and energy solutions that connect their journeys, homes, and communities. We have a focus on increasing EV adoption, increasing customer retention and loyalty, and creating new revenue streams. Our mission is also backed by the bold GM vision of zero crashes, zero emissions and zero congestion.
Visit our website to learn more about GM Energy – gmenergy.gm.com
Summary Of Responsibilities
As a Senior Software Product Manager, eCommerce, this individual is responsible for leading the definition, implementation and execution of the front-end of the GM Energy eCommerce site, in partnership with peer Product Managers, business stakeholders, technical counterparts and creative agencies. This role will work cross-functionally and oversee the ongoing management of the website. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy eCommerce experience and customer journey, including but not limited to our GM Energy marketing, sales and GTM teams, GM brand teams, Parts & Accessories teams, CRM teams, installation partners, GM myAccount, data providers, etc. This position requires someone who is a self-starter, fast learner and always thinks customer first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous / fast-paced environment. The successful candidate for this role will be passionate about customer experience, understand eCommerce and digital best practices, and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services.
This position reports to the Group Product Manager, Sales Enablement.
Key Job Activities
- Act as a Software Product Manager for front-end GM Energy eCommerce website, owning strategy and roadmap for the platform alongside the Software Product Management, eCommerce team
- Ownership and implementation of the front-end platform; including planning, communication, reporting, analysis, and vendor management
- Define, write, prioritize, and manage product features, work with IT development teams to create user stories and user acceptance criteria, and manage the feature backlog to support the agile development of deliverables, based on business value, customer needs, and technical feasibility.
- Understand and champion the customer needs; gather customer feedback through direct and indirect sources, and ensure product vision and roadmap those needs
- With IT development and PMO partners, participate in Refinement, Sprint and PI planning, sprint demos and program syncs
- Conduct effective project updates for stakeholders – including leadership – as required
- Identify and implement strategies to grow engagement among users
- Establish program measurement (KPIs, reporting) and monitor performance, recommend countermeasures where appropriate
- Lead weekly project team meetings with stakeholders to ensure projects are on task, taking adaptive and corrective measures
- Conduct market research and competitive analysis on new ideas / initiatives to identify market opportunities and threats, and further accelerate EV adoption & enable sales of GM Energy product
- Partner with IT-DEV and QA teams to ensure comprehensive user acceptance testing/training plans are developed/executed and applications are successfully transitioned to production
- Work closely with creative agency of record and UX/UI designers to develop intuitive and compelling user interfaces.
- Follow GM standard software development and deployment processes in functional specifications, user interface and database designs, testing methodology, training, and change management
- Support broader GM Energy strategies and projects as required
Organizational excellence
- Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
- Embrace data-driven & customer insights to inform plans, launches, and iterations
- Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
- Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
- Develop and present GM internal leadership updates with pre-reads and compelling storytelling
- Launch with excellence, celebrate success, learn from failure
- Champion brand & dealer integration (Chevrolet, Cadillac, Buick-GMC, Envolve, OnStar) and ensure program status through effective communications
- Meaningfully champion diversity, equity, and inclusion
Additional Job Description
Key Qualifications
- 5+ years of experience in product management, marketing, sales, program management, and/or customer experience
- Familiarity with software product management practices preferred
- Ability to learn GM database tools as needed
- Bachelor’s degree or relevant experience
- Familiarity with EV trends, industry, and competitive landscape
- Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis
- Paragon of GM cultural behaviors
- Key traits: curiosity, insight, determination, engagement
Key Competencies
- customer focus
- collaboration & influencing
- project & resource management
- results orientation
- stakeholder orientation
- leading with influence
- strategic orientation
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
- The salary range for this role is ($110,200 - $176,100 ). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
This role may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at
[email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
