What To Expect
The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: Bay Area, CA, Austin, TX, Henderson, NV and Buffalo, NY.
What You'll Do
Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and moreManage group and personal queues of service tickets pending actionCollaborate with global technical teams on daily basis especially during end of shift to ensure proper handoffUtilize Linux to establish SSH connections with proprietary systems around the worldRetrieve and review remote system logs with proprietary tools for effective diagnosticsHeavily collaborate with internal teams to find solutions for inquiriesContribute feedback for improvements in Tesla’s service and monitoring platforms
What You'll Bring
Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or componentsExperience with CRM systems, mobile case/ticketing systems, and bug-tracking systemsFlexible availability to work any shift (Day, Weekends, Holidays, etc.)Proven track record of adapting in a fast-paced, detail-oriented environmentExcellent judgement in solving critical problems, ability to independently make decisions with limited directionAbility to prioritize workflows effectively according to multiple criteriaBachelor's Degree in a technical or science field, or Electrical Engineering, Physics, Computer Science, or another relevant field preferred, or equivalent experience
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
, Tesla
