What To Expect
At Tesla, our Used Car team is the backbone of Used Car Refurbishment operations, supporting our mission to accelerate the world's transition to sustainable energy.
In this Associate S1 role you will make sure every used vehicle is repaired, refurbished, inspected, detailed and ready for a world-class customer delivery. You will combine technical service and repair work with vehicle preparation, detailing and pre-delivery readiness. You will work as part of a wider sales, service, delivery and used-car team, with a one-team mentality.
To succeed at Tesla, you must be energetic, highly organised and hard-working. You should have a passion for the brand, the ability to build your technical skills, and the drive to create exceptional customer experiences.
We offer:
A dynamic & fast-paced environment where inclusion, learning & collaboration are key to successThe chance to work with innovative technology, advanced tools and softwareOngoing training and development to help you grow your skills and careerA competitive compensation and benefits package A safe, clean and fun workplace
What You'll Do
Service, repair and refurbish
Use Tesla-specific software and advanced tools to carry out repairs and maintenance on all types of Tesla vehicles.Become proficient at common repairs and carry them out autonomously. Learn to perform complex repairs.Complete repairs efficiently, aiming to exceed expectations on quality and productivity.
Inspect and ensure quality
Fix it right first time. Inspect vehicles diligently before return and pre-delivery.Carry out technical pre-delivery inspections, including warning lights, interior condition, tyre tread depth and standard equipment.Support Certified Pre-Owned (CPO) operations with vehicle inspections, on-site movements, photography, and preparing vehicles for display or transport.
Detail and prepare vehicles
Detail the full range of Tesla vehicles, including wet sand, polish, buffing, wax and related techniques.Clean vehicles to Tesla's standards before delivery and apply protective finishes to exteriors.Use hand and power tools and equipment such as buffers, hoses and vacuums.Make vehicles delivery-ready: licence plate holders attached, customer accessories installed, plastic removed, and so on.
Logistics and inventory
Manage vehicle arrivals and inventory across multiple locations. Safely move and charge vehicles as part of the pre-delivery process.Prepare vehicles for onward transport, with keys and documents ready.
Systems and documentation
Use Tesla proprietary software to log vehicle condition and make sure paperwork is submitted correctly.
Workplace and equipment
Maintain job equipment through regular inspections, adjustments and certifications where necessary.Keep the working environment clean and organised, including moving vehicles when necessary.
Collaborate and develop
Work with your direct team, management and wider teams (delivery, service and used-car operations), locally and across the region. Share support and best practice to improve the used car and service experience.Use our in-house training teams' blended learning strategy to develop your technical skills. Share your own skills and knowledge with the team.Prioritise tasks to meet deadlines and deliver exceptional quality.Travel between sites as required to support vehicle readiness and delivery operations.Perform additional tasks as needed to support business operations.
What You'll Bring
Service and repair experience (required): Some professional experience performing vehicle service and repairs in automotive, aviation, marine or a similar industry.Detailing experience (required): Experienced in vehicle detailing, with strong practical skill in polishing, buffing and finishing vehicles. Both service/repair and detailing experience are required.Tools: Prior knowledge of workshop and detailing tools.Qualifications: Ideally, relevant certification to perform vehicle repairs in [country]. You will self-manage your technical development.Preferred, not required: Experience with paintless dent repair.Skills: Excellent organisational and problem-solving skills. Strong attention to detail for condition checks and documentation. Ability to manage multiple tasks and priorities in a fast-paced environment.Communication: You speak and write [English and/or local language] well. You can explain complex topics simply, clearly and respectfully.Systems: Proficient in internal business systems.Team and mindset: A team player who supports others and works toward a common goal. Eager to learn and grow. Passionate about quality control and Tesla's mission.Driving: Valid driver's licence held for 2 years.Flexibility: Willingness to work shifts to support the team, including weekends, mornings and evenings. Willingness to travel between sites as needed.Eligibility: Eligible to work in the UK
, Tesla
