What To Expect
Join Tesla’s pioneering Body Repair Program as a
Body Repair Service Advisor / Junior Estimator — a dynamic, growth-focused role at the intersection of customer service, technical coordination, and repair estimation. You’ll be part of a forward-thinking team that leverages Tesla’s proprietary systems to streamline vehicle repairs, reduce turnaround times, and deliver industry-leading customer experiences.
This is not just administrative support — it’s a hands-on, technical-adjacent role where you’ll gain real-world experience in vehicle repair workflows, estimation principles, and cross-functional collaboration. With mentorship from seasoned estimators and access to cutting-edge tools, you’ll develop skills that set you apart in the automotive service industry.
If you’re detail-oriented, tech-savvy, and eager to grow your career in a mission-driven, innovation-first environment — this is your opportunity.
What You'll Do
Support senior estimators in reviewing damage assessments and preparing repair plans.Assist in evaluating vehicle damage using Tesla’s internal diagnostic and estimating platforms.Liaise between insurance providers, body shops, and Tesla service teams to ensure seamless claim processing.Proactively submit and track insurance claims with accuracy and speed.Manage customer communications via email and SMS — setting clear expectations, providing updates, and resolving concerns.Coordinate rental vehicle reservations to minimise customer downtime.Maintain accurate records of repair timelines, parts availability, and service milestones.Identify discrepancies in repair scopes and escalate to senior estimators when needed.Participate in training and continuous improvement initiatives to refine estimation accuracy and efficiency.Adapt quickly to evolving workflows, system updates, and changing priorities in a fast-paced environment
What You'll Bring
Strong attention to detail and analytical thinking — essential for interpreting damage reports and repair plans.Excellent communication skills with a professional, customer-first approach.Proficient in digital tools, scheduling software, and managing multiple communication channels.Basic understanding of automotive body repair processes (e.g., panel replacement, paint, frame alignment) is beneficial.Comfortable working with internal systems, estimation software, and data entry platforms.Self-starter with a proactive mindset — able to work independently and as part of a team.Passion for innovation, sustainability, and the future of transportation.
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days Employee Vehicle Loan Program Novated Leasing (AU only)Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to themHealth insurance discounts (AU only) Bike to work – $10 per day if you cycle to workEmployee Assistance Program - Free and confidential counselling for all staff and their familiesAnnual Flu Vaccines Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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