ABOUT WESTERN STATES
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
- Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
- Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
Customer Care Commitments
- Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
- Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
- Build Trust – Take ownership, act with urgency, and follow through on commitments.
- Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.
ESSENTIAL FUNCTIONS:
Oversight, Troubleshooting, and Customer Resolution
- Act as the primary contact between the technician team and the onsite contact.
- Primary contact for the technician team and the DC Foreman and Supervisor.
- Perform PM activities exactly to client expectation following the customer supplied MOP.
- Take full accountability for team by signing off on customer supplied MOP, indicating work has been completed fully.
Repairs, Parts Orders, Service Manuals and SIS
- Performs all scheduled preventative maintenance services including fluid and filter replacement within time requirement guidelines. Operates equipment to ensure correct operation before and after all preventative maintenance.
- Performs load bank testing in accordance with client, state and local specifications.
- Performs schedule oil sampling (SOS) accurately and sends samples to lab.
- Identifies potential safety problems on equipment through walk around inspection and reports them to the supervisor and/or the customer.
- Uses web based STW, SIS, and ET effectively to obtain machine specifications. Performs all required tasks in accordance with procedures.
- Uses web-based SIS effectively and assists with parts orders required to complete repairs.
- Completes, factual service reports, load bank reports & inspection reports at the completion of each day.
- Communicates equipment issues and status of equipment to customer and supervisor.
- Adheres to all customer care standards.
- Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Work within and promote corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- Excellent customer service skills.
- Ability to self-schedule and perform duties with minimal supervision required.
- Ability to quickly assess situation and make logical decisions.
- Knowledge and use of Microsoft computer products or other comparable systems required.
- Ability to use SIS, Microsoft A/X, and ET.
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees, and the public.
- Ability to work overtime with minimal notice required.
- Knowledge of preventative maintenance practices.
- Knowledge of proper fluid disposal and environmental practices.
- Ability to start and run power systems equipment.
- Ability to drive for long periods of time.
- Consistent attendance.
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or General Education Degree (GED).
- Associates Degree or technical training from an accredited vocational school preferred.
- Two years minimum experience working on power systems equipment experience required.
- Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required.
- Must have a current driver’s license with acceptable driving record.
- Minimum of one-year previous lead or supervisory experience preferred.
- Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
- Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Able to lift up to 50 lbs in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.
