What To Expect
Our Associate Store Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you willbe responsible forleading the recruitment, training,developmentand overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.
You will be challenged to support your team through training, coaching,motivatingand analysing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve targets, driveoptimalteam performance, andmaintainstore operations.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
What You'll Do
BUSINESS HEALTH
Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotionDemonstrate sales leadership by role playing and having an active presence in customer facing locationsTrain and develop team on sales and delivery processesAnalyse data todetermineoptimalbusiness strategiesSet individual goals for your team, ensuring goals are aligned with store goalsEnsure team is fluent in all aspects of product knowledgePartner with Marketing toidentifylocal marketing and event opportunities to drive salesDrive for Excellence in all areas of business focused on reaching P&L expectations for respective location
Customer Experience
Responsible for ensuring all employees provide best in class experience in every interactionManage escalations quickly and effectivelyEmpower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission
EMPLOYEE ENGAGEMENT
Recruit, train, and develop management team and employees ensuring all positions are filledin a timely mannerSupport, implement and provide follow-up for all trainingContinually evaluate the performance of each employee and provide constant feedback to drive resultsIdentifyhigh potential talent and effectively succession plan for needs of the businessEnsure all employees adhere to Tesla policies and proceduresResolve all people and safety issues ina timelyand effective manner, collaborating with Human Resources andappropriate teamseffectively
BRAND STANDARDS
Ensure facility maintenance and showroom presentation adhere to the brand standard Control store expenses continually striving to reduce costs Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
What You'll Bring
Bachelor’s degree or evidence of exceptional ability5+ years of applicable experience with proventrack recordto meet or exceed goalsSelf-starting entrepreneur with exceptional management and coaching skillsAbility to prioritize multiple projects and adhere to business-critical deadlinesExcellent written and verbal communication skillsDedicated and ethical approach to sales and sales operationsAbility to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to workAbility to work evenings and weekends in a retail environmentValid driver’s license in the country in which you are applying,2 yearminimum driving record required with a clean driving historyAbility to obtainappropriate licensing, where applicableAbility to complete Police CheckRight to Work – valid working rights in the country of application
, Tesla
