Neurosoft is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.
The Cloud Operations/ System Engineer will act as the primary technical presence of the Managed Services team at our client's premises, supporting the day-to-day operation, administration and maintenance of the IT infrastructure. The engineer will work closely with the clients IT personnel, the Service Desk/NOC and the specialized L2/L3 engineering teams
📌 Location: Athens (Central Athens)
📍 Working Model: Onsite
Reporting to: Customer IT & Operations Supervisor
Main Responsibilities:
- Perform daily operational checks and first-level technical investigation of infrastructure-related incidents and alerts.
- Provide hands-on support for Windows Server, Active Directory, Microsoft 365, VMware virtualization and general infrastructure services.
- Perform basic administration and troubleshooting of servers, virtual machines, storage, backup and network-related infrastructure.
- Execute approved operational changes, configuration activities, patching and maintenance tasks.
- Coordinate and escalate complex incidents to the appropriate Network, Systems, Cloud, Storage/Backup, Database, Linux or Security specialists.
- Support Incident, Problem and Change Management processes and ensure that activities are properly documented.
- Assist in troubleshooting hardware failures and coordinate with vendors/support providers where required.
- Participate in planned maintenance, upgrades, DR exercises, failover/failback tests and other scheduled activities, including activities outside normal business hours when required and agreed.
What we are looking for:
- Good knowledge of Microsoft Windows Server and Active Directory/DNS.
- Working knowledge of Microsoft 365 and Azure services.
- Experience with VMware vSphere environments.
- Understanding of backup, storage and virtualization concepts.
- Basic networking knowledge (TCP/IP, VLANs, routing, DNS, DHCP, firewalls).
- Experience with monitoring and ticketing/service-management platforms.
- Ability to perform structured troubleshooting and incident handling.
- Good documentation and communication skills.
- Ability to coordinate effectively with specialized L2/L3 teams and third-party vendors.
- Good command of Greek and English.
Nice to Have
- Microsoft, VMware, Azure or equivalent technical certification.
- Familiarity with ITIL-based Incident, Problem and Change Management processes.
- Experience in enterprise environments and Managed Services operations.
- CCNA certification is a plus.
What you will gain:
- 🏋️ ️Friendly and dynamic working environment
- 🏫 Formal training and Professional Qualifications fully funded
- Compensation details are discussed during the initial screening conversation before the interview stage
- ⚕️ Private Health Insurance
- ⚖️Work-Life Balance initiatives
- 🏃🏽 Corporate Sports Teams (e.g. Running, Basketball, Volleyball)
- 👥 A Buddy who will support you with your onboarding
- Private Health Insurance
- Training & Development
- Laptop
- Phone - Mobile Plan
