What To Expect
Join Tesla's Service Operations team as a Warranty Waste & Policy Lead, where you will drive waste reduction, process excellence, and policy alignment across the service network. This role is dedicated to identifying and eliminating warranty waste, streamlining overlapping work, while partnering closely with the Warranty Compliance team on global policy initiatives for pay types and correction code compliance. You will innovate audit processes with AI integration, collaborate with service engineering, field teams, finance, and compliance partners, to deliver measurable reductions in warranty expense and operational inefficiency in a dynamic, high-impact environment.
What You'll Do
Analyze service data to identify unneeded parts and labor driven by gaps in tooling, processes, resources, or guidance. Quantify financial impact for Tesla and customers, and partner with service engineering, program development and field teams to implement solutions in field guidance, improved tooling, and rework guidesSurface recurring quality issues from field partners and auditors that affect customer experience, out-of-warranty cost, and compliance. Deep-dive scale and priority by financial impact, customer experience, and compliance needs, to drive preventive measures and updated protocols with engineering, finance, and operationsWork closely with the Warranty Compliance stakeholders and global partners to align and enforce policy for pay types and correction code use across regions and service channels. Develop and refine clear, actionable guidance for field leaders and engage cross functionally when policy or process changesInnovate process improvements for warranty and goodwill audits, including AI-assisted review workflows that improve accuracy, speed, and consistency. Define problem statements, pilot automation opportunities, to scale successful audit and control improvements
What You'll Bring
Bachelor’s degree or equivalent professional experience; internal candidates preferably at S3 or aboveStrong analytical background in warranty management, service operations, cost reduction, policy analysis, or compliance—ideally in automotive/EV or high-volume serviceProven use of data (dashboards, billing/claim reports) to find waste, prioritize opportunities, and measure resultsExperience optimizing processes and automating workflows: define problems, pilot solutions, scale what works, including AI-enabled audit/review toolsExceptional attention to detail and organization; manage multiple priorities and solve problems in ambiguous, fast-paced settingsExcellent communication and collaboration with compliance, engineering, field, and finance; turn complex policy/process topics into clear guidance; prior multi-region policy alignment in service/aftersales a plusAbility to travel up to 25% to support field teams and regional implementation; familiarity with Tesla service systems (e.g., SCA, Persona) or similar platforms preferred
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$108,000 - $198,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
, Tesla
