Service Commercial Manager -
Grid Scale Energy Storage Systems
Hybrid - 3 days onsite Westborough, MA office
Company Overview
LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.
LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.
For more information about LGES Vertech, please visit www.lgensol-vt.com.
Position Overview
Reporting to the Senior Commercial Manager, the Commercial Manager supports the commercial strategy and day‑to‑day management of the existing BESS service portfolio. This role plays a key part in the commercial operations of the deployed fleet, contributing to negotiations for long‑term service agreements (LTSAs), managing routine commercial activities, and supporting cross‑functional initiatives that enhance customer satisfaction, operational performance, and business growth.
The ideal candidate is a proactive, detail‑oriented commercial professional with strong customer focus and a solid understanding of service operations. Success in this role requires close collaboration with partner teams—including Grid Sales, Contract Management, Legal, Supply Chain, Finance, and Service Engineering—to ensure alignment and effective execution of both routine and strategic objectives.
The Service Commercial Management team oversees commercial aspects of the customer relationship from LTSA development through commissioning and throughout the service lifecycle. In this capacity, the Commercial Manager helps identify and secure post‑commissioning revenue opportunities such as O&M extensions, software licensing agreements, post‑warranty service requests, and site‑specific upgrades or energy augmentation. This role directly contributes to strengthening customer relationships and supporting future business opportunities for LG ES Vertech.
Primary Responsibilities
- Lead assigned LTSA contract negotiation discussions, both internal and with customers, in accordance with LGES Vertech’s standard contract language.
- Learn and utilize the Services pricing tool in order to capture Cost of Goods Sold, and also to ensure the Sales Cost Summary accurately reflects Service pricing components.
- Manage assigned legacy account relationships, identifying and pursuing revenue opportunities from aging fleet support and transition beyond LTSAs.
- Ensure support for legacy accounts with parts and labor, in alignment with company policy.
- Monitor and report on unplanned revenue streams and corrective support activities.
- Identify key customer needs and present technical and commercial business proposals that address requirements.
- Develop an understanding of competing energy storage O&M, and Performance Warranty market strategies and use this knowledge to continuously improve LGES Vertech’s LTSA contract positions.
- Support Vertech’s participation at trade events as needed.
Education/Experience
- 5+years of experience in a service commercial role, ideally within a large market-leading company. Experience within the energy/electrical power industry would be a distinct advantage.
- Bachelor’s degree in a relevant field.
- Experience of commercial success and achieving revenue targets, ideally in a service environment, is highly desirable. Alternative experience within an energy-related environment would be fully considered.
- Experience drafting procedural guides and process maps.
- Proficiency with Microsoft Office products/Sharepoint/Salesforce/Power Platform/AI tools.
Travel requirements
less than 10%
