About the role:
Working location: Hounslow, London
As a Commercial EV Technical Support Engineer, you will be the primary technical authority for our next-generation electric trucks and vans. This role combines digital diagnostics, remote consultation, and hands-on field support. You will ensure that fleet operators and dealership technicians have the expert guidance needed to maintain peak uptime for their electric assets.
Key Responsibilities
Online & Remote Diagnostic Support
- Serve as the Tier 2/3 escalation point for technical enquiries via our online support portal and ticketing system.
- Use advanced telematics to perform remote health checks and cloud-based diagnostics on high-voltage (HV) battery systems and electric drivetrains.
- Guide field technicians through complex software flashing, ECU parameterisation, and ADAS calibration. Analyse "Ghost Faults" and recurring DTC trends to provide feedback to the R&D and team members.
- Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides
Mobile & Telephone Technical Consultation
- Provide real-time "Over-the-Shoulder" support via video link or phone for urgent roadside or workshop issues.
- Interpret and explain complex HV wiring schematics, thermal management logic, and CAN bus communication protocols to field staff and engineering teams.
Onsite Field & Fleet Support
- Travel to customer sites for "Vehicle Off Road" (VOR) emergencies requiring advanced on-site intervention.
- Lead root-cause analysis of major component failures, including traction motors, inverters, and onboard chargers.
- Deliver on-site technical briefings to fleet managers on performance and battery health optimisation.
Required Qualifications & Skills
Education: Degree in Automotive/Electrical Engineering or a Master Technician certification with specialised EV training (e.g., IMI Level 4 in Electric/Hybrid Vehicle Diagnosis).
- Technical Expertise: * Proven experience with high-voltage (HV) systems (300Vā800V+).
- Mastery of diagnostic tools (e.g., CANalyzer or proprietary OEM software).
- Deep understanding of J1939/CAN bus protocols and DC fast-charging standards.
- Communication: Ability to distil highly technical engineering data into actionable instructions for workshop technicians.
- Skilled in technical writing and documentation management
- Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred
- Self-motivated, curious, and capable of working independently with minimal supervision
- Willingness to travel for on-site customer or field team support.
We offer:
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy
Our Purpose is to
build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team š
