What To Expect
Please submit your CV in English in order to be considered for the role.
This role is available in Manchester, Amsterdam, and Berlin.
This is a 12-month fixed-term contract with the possibility of extension.
The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.
Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.
This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world!
What You'll Do
Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channelsFollow best practices in case handling, follow-up, and documenting interactions and work performed with great detailBecome highly knowledgeable in the technical operation and complexities of Tesla’s energy productsUnderstand and troubleshoot proprietary power electronics systems and their supporting componentsRead and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placementReview operational logs in proprietary and non-proprietary applicationsIdentify trending issues, collect information and report findings to leadership and engineering teamsIdentify process and knowledge gaps and submit feedback that leads to better training and resourcesBecome a subject matter expert (SME) in residential Tesla energy products.Utilise software including Linux environments, SSH, and more for advanced troubleshooting
What You'll Bring
Bachelor's degree in a technical or engineering field, or a minimum of 2+ years’ experience in a technician roleFluency in English and German is required for this role Ability to independently make decisions and solve problems with limited directionOutstanding written and verbal interpersonal communication skillsExperience and understanding of customer service, technical support and engineering environmentsAbility to document interactions and steps clearly, accurately and with detail.Ability to prioritize workflows effectively according to multiple criteriaUnderstanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices and componentsExperience troubleshooting metering and communications issues involving many variablesUnderstanding of commercial electrical metering, energy flow, power factor, and phase rotationElectrical engineering knowledge and/or experience is a plus
