What To Expect
Please submit your CV in English in order to be considered for the role.
This is a 12-month fixed-term contract with the possibility of extension.
Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You’ll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector.
What You'll Do
Provide the highest level of verbal and written (technical) customer support via telephone and email systemsEvaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy productsDetermine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issuesAccurately record issues and data into CRM/Support Systems
What You'll Bring
2+ years of experience in a customer support role, experience in a technical environment is considered a plusExcellent written and verbal communication in English and SpanishAbility to multi-task, prioritize, and manage time effectively Familiarity with Customer Relationship Management systems and practicesAttention to detail and ability to work in a fast-paced environmentEstablish and maintain positive, cooperative, working relationships
