The Aftersales Jr Analyst supports the regional aftersales operations of the company, ensuring optimal dealer performance in service, parts, and customer satisfaction. For this role we are looking fresh graduate candidates, motivated with slightly experience in the automotive who wants to develop their career in industry.
IMPORTANT: This position is intended for recent graduates and candidates with limited experience in the automotive industry. It is not related to manufacturing or vehicle design and is not intended for senior-level professionals or candidates with extensive industry experience
.
Key Responsibiliti
- es:Assist in monitoring dealer performance against KPIs, including service quality, parts sales, customer satisfaction, and warranty complian
- ce.Support dealer visits to review processes, identify improvement opportunities, and ensure compliance with company standar
- ds.Aid in the coordination training sessions for dealer staff on aftersales processes, systems, and customer service best practic
- es.Provide assistance in warranty claim reviews and follow up on pending cas
- es.Collect, consolidate, and analyze regional aftersales data to support decision-making and reporting to manageme
- nt.Support in the implementation of regional service campaigns, recalls, and customer care initiativ
- es.Participate in customer satisfaction improvement programs and assist dealers in implementing corrective actio
ns.
Qualificat
- ions:Recent graduate from bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field. Current students will be not cons
- ider.1 - 3 years maximum of experience in the automotive industry, desirable in aftersales, service. Other industries or candidates with more experience than the one mentioned will be not cons
- ider.Basic knowledge of warranty processes, parts logistics, or service operations is prefe
- rred.Intermediate En
glish
"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legis
lation.
Furthermore, the organization does not request or require pregnancy tests or Human Immunodeficiency Virus (HIV) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination prin
ciples.”
