Description
JOB SUMMARY:
As a Warranty Administrator, you will be responsible for reviewing, validating, and approving warranty claims to ensure timely reimbursement to the dealer network and service providers. This role requires a thorough understanding of warranty policies, excellent organizational skills, and the ability to work closely with the dealer service staff to ensure proper documentation and claim accuracy. The ideal candidate will have prior experience in warranty administration within the automotive industry.
Responsibilities & Key Activities
- Process Warranty Claims: Review and approve dealer submitted warranty claims and escalate claim issues. Check each repair order against the vehicles service history to avoid duplicate claims. Review every warranty claim for proper completion, documentation, and accuracy according to the policies and procedures. Report any fraudulent warranty claims.
- Manage yearly warranty parts and labor increases submitted by dealer network and service providers.
- Documentation: Ensure all required paperwork for claims is accurate and complete.
- Compliance: Ensure dealers adhere to manufacturer warranty policies and procedures.
- Communication: Serve as the point of contact between dealership personnel to resolve claim issues, platform access
- Auditing & Reporting: Assist with warranty audits and generate reports on claim status and warranty trends. Manage warranty submission metrics, such as claim submission time, cost per vin, and damage code use.
- Training & Support: Train and guide dealer staff on warranty documentation and procedures.
- Other duties as assigned.
Req Number AFT-25-00003
Position Requirements
Minimum Requirements
- Education: High school diploma or equivalent required; some college or technical training preferred. BA/BS is a plus.
- Experience: Minimum of 2-3 years of experience in automotive warranty administration or related roles. Prior warranty administration experience is required.
- Strong understanding of manufacturer warranty policies and procedures.
- Excellent attention to detail and ability to organize and track multiple claims.
- Effective communication and problem-solving skills for interacting with dealer staff.
- Ability to handle large volumes of claims while ensuring accuracy and compliance.
VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The pay range for this position is $30.00 - $39.00/hr.
About
About the Organization Welcome to the Future of Mobility.
VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.
Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.
We welcome you to join the charge.
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.
