JOIN THE TEAM THAT’S POWERING PROGRESS
Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.
Learn more about this role and how you can begin
driving your career forward!
Benefits
The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.
- Choice of medical plans with prescription coverage
- Employer HSA contribution
- Dental & Vision Insurance
- Paid Parental Leave
- Short & Long-Term Disability
- Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
- 401K with generous Company match & contribution
- Accrued Paid Time Off
- 12 Paid Holidays
- 8 hours paid volunteer time per year
- Robust employee wellness program
- Tuition assistance program & Dependent scholarship program
- On-site blood drives
- Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.
Job Description
In this role, the team member will supervise and lead a small but mighty group responsible for the global warranty administration including supporting distributors, dealers, and internal stakeholders. The Supervisor will build strong customer relationships and ensure warranty resolutions are concluded in a manner that bolsters customer satisfaction. The Supervisor will be both a strategic and tactical leader for warranty, while creating, implementing, leading, and executing the company’s warranty strategy.
Primary Responsibilities
- Supervise day-to-day operations of Warranty Administration including setting strategies and providing oversight of team objectives and goals
- Accountable for proper adjudication of all warranty/goodwill claims and extended coverage registrations submitted to Allison by authorized Business Partners
- Responsible for Allison Transmission global warranty publications, websites, and training
- Support departmental goodwill forecasts and budget reporting
- Review and monitor Campaign activities
- Respond to various warranty related reporting inquiries
- Represent warranty interests to on various teams
- Adjudication of warranty claims in a timely manner
- Maintain and update all warranty publications
- Preparing reports and analysing data to assist management
- Lead, guide, and maintain performance targets for employees
- Acts in accordance with the corporate values and effectively measures and monitors other’s behaviours aligned with them, projects consistency
- Gathers firsthand customer information and uses for improvements in product/process/services
- Can pose different and future scenarios to create departmental strategy and change
- Can influence others, diffuse tensions and build constructive, compassionate relationships
Qualifications / Experience Requirements
- Bachelor’s Degree
- Strong oral and written communication skills are essential
- High level of interpersonal skills to work effectively with others
- High level of analytical ability and independency to set own objectives and goals
- 3-5 years professional experience in warranty administration or related field
- Supervisory experience
- Exceptional verbal and written communication skills
- Analytical, efficient, and thorough
- Knowledge of IT Systems such as SAP, Salesforce, Microsoft Products
- Preferred technical understanding of Allison Transmission products
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at
[email protected].
Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.
