Brief Description
Job Title: Service Advisor
About Monarch
At Monarch, we are working with farmers around the world to reduce carbon emissions one tractor at a time. Our team is passionate about making positive environmental impact in the untapped market of Agtech through innovation and emerging technology. The global implementation of our digital platforms will elevate green solutions that will power the future of farm ecosystems and kickstart the next generation of sustainable farming.
If you are interested in reducing carbon emissions, creating profitable autonomous solutions, and bringing awareness to how our food is grown, Monarch is the right place for you! Our team of engineers, farmers and industry experts will provide you with the creative space to enhance your skill set and grow your career. We are always looking for people with a collaborative spirit to help us accelerate the compassionate mission we share to improve clean farming.
Monarch Tractor has an opening for a full-time, experienced mechanic to work on agricultural equipment. The team works closely with engineers and other teams to ensure the proprietary technology can progress rapidly. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing company.
Responsibilities
- Acts as the primary point of contact for customers seeking vehicle repairs or to schedule maintenance support
- Responds to all Service calls, text messages & email inquiries in a timely & professional manner (typically less than one hour)
- Gathers additional information from customers as required (pictures, video’s & vehicle logs)
- Follows up with all open customer requests & service tickets every 24 hours
- Effectively closes the loop with all customers once service work has been completed (Field Service, Regular Service & Preventative Maintenance)
- Performs other duties as assigned/required
Minimum Qualifications
- 2-year technical degree or high school diploma/GED and 5 years of comparable vehicle Service Center experience
- Knowledge of automotive systems ideally in a agricultural setting
- Previous experience as a Service Advisor in either automotive or agricultural environment
- Personal attributes: attention to detail, efficiency, problem solving, planning and organizing & a team player
- Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver and communication skills (written & verbal)
- Advanced computer skills
- Ability to maintain safe and clean work environment
- Ability to manage flexible work hours including overtime and weekends as needed
Desired Qualifications
- EV (Electrical Vehicle) knowledge
Minimum Physical Requirements
- Push/pull up to 30 lbs
- Lift/carry up to 30 lbs
- Lift bulky objects
- Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.
- Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Monarch Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.
Additional Perks
- Catered Lunches
- Career Development
- Cell Phone Reimbursements
- Team Building
- And much more!
Diversity
Monarch Tractor is an equal opportunity employer and makes employment decisions based on merit. Monarch Tractor policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
How We Use Your Information?
For professional, internal analysis, or employment-related purposes, including job applications.
What Personal Information We Collect??
Categories of Personal Information Collected. Monarch Tractor is collecting the following personal and sensitive personal information:
- Personal identifiers, such as name, preferred name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, date of birth, and other similar identifiers.
- Personal Records, such as signature, address, telephone number, education, employment, or employment history.
- Protected characteristics, such as minority, veteran, and disability status, through voluntary self-disclosure. Such information will only be collected as permitted by applicable law and will not be used to make hiring decisions.
- Internet or other similar network activity information, such as IP address, log-in information, or information regarding your interaction with a website, application or advertisement.
- Sensory data, such as audio and visual information, for example if using video interviewing as part of the application process, or visiting the facilities, entry and exit may be monitored by CCTV.
- Professional or employment-related information, such as work history, references, information about skills and abilities, accomplishments and awards, training and development information, performance evaluation information, and employment termination information.
- Education information, such as education history, education records (such as grades, transcripts, and class lists), and other information included in a resume or cover letter.
- Inferences drawn from other personal information, such as a profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Other: Job interview notes, responses to screening questions, assessment results, and any other information provided in connection with the recruitment process. Monarch Tractor also collects legal and contractual information, such as information necessary to respond to law enforcement and governmental agency requests, comply with legal and contractual obligations, exercise legal and contractual rights, and initiate or respond to, or establish, exercise, and defend, legal and contractual rights claims.
