About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role SummarySr. Program Manager, Service Operations Development & CI will collaborate with cross-functional teams to implement, sustain, and improve service processes. This role will also partner with the service field operations team to analyze the root cause of problems and develop first-principle solutions for service field applications. The common goal is to drive continuous improvement and achieve operational excellence across multiple domains.
ResponsibilitiesService Process Development and Documentation
- Develop service process in collaboration with Service Field Operations team to define and develop service procedure, standardization, and documentation
- Maintain service process documentation and revision to ensure process consistency and standardization
- Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations
Service Operational Data Analysis
- Utilize data insights to monitor service operations performance with the ability to conduct root-cause analysis in conjunction with service business insights
- Validate countermeasure implementation effectiveness and efficacy with the use of data-driven approaches
Operational Excellence and Continuous Improvement
- Implementation of continuous improvement initiatives using Six Sigma and LEAN manufacturing methodology to service centers and service field operations
- Work closely with Service Field Operations team to launch new service centers with Continuous Improvement focus to achieve operational targets
- Develop Continuous Improvement initiatives to enhance Service program, process, and procedure
- Create a closed loop feedback mechanism that enables team members to be effective and efficient through the use of business tools and applications
Qualifications- BS/MS in Mechanical, Manufacturing, Industrial Engineering, Automotive Engineering or related engineering field.
- 5+ years of experience in automotive, OEM or Tier 1 Supplier with technical field experience emphasis in service operations, quality management or parts operations
- 3+ years of project or program management experience. PMP certification is a plus
- Holistic understanding of vehicle engineering, vehicle quality and safety, service quality, service center operations, collision repair operations, tooling, parts operation, service engineering, government regulatory compliance and service system development
- Experience with industry standard problem-solving methodologies and quality engineering theories such as LEAN and Six Sigma principles (Certifications in Lean and Six Sigma preferred)
- Strong business requirement documentation and workflow development skill sets to transform complex processes into reporting and documentations
- Strong problem-solving, project management, and cross-functional collaboration skills.
- Strong team player, excellent interpersonal communication skills, and detail oriented
- Experience in automotive or technology section working with cross-functional team in managing programs and process development projects
- Experience in startup environment or technology sector is a plus
- Ability to travel as needed
Pay DisclosureSalary Range for California Based Applicants: $94,000 - $125,000 per year (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
