McCoy-Rockford is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
General Description
Provide leadership to McCoy Rockford’s furniture, architectural solutions, and flooring business units’ operations teams. Role model and support a culture that represents McCoy Rockford’s values. Create a logistics operation that enhances the profit and performance of the company.
Duties And Responsibilities
- Build relationships with key clients and suppliers to facilitate growth
- Oversee the customer experience from fulfillment to delivery to installation and post-installation support
- Participate in local and national organizations that build industry network and knowledge
- Present new service offerings to McCoy Rockford sales and potential clients and educate on present service capabilities
- Develop and drive metrics within operations to track improvements in productivity and effectiveness; continuously review processes to drive efficiency and streamline operations
- Communicate with McCoy Rockford Leadership ensuring that they have a clear view of client needs and that the client’s voice is always represented in our strategic decision-making process
- Partner with other McCoy Rockford departments to help meet or exceed company goals
- Constantly talk and teach the values and culture of the organization
- Partner with Sales to incorporate returns on investment & sell the value proposition in proposals and bids. Support business development in the principles of economic selling.
- Optimize the strategic theme of “Ease of Doing Business” by fully leveraging technology and available tools
- Initiate regular two-way communication with customers about their expectations and take the lead in articulating and implementing customer focused strategy build on systematic and regular data collection.
- Appropriately delegate supervisory responsibility to subordinates & provide coaching to operations managers and supervisors. Partner with Human Resources on employee issues and participate in the interview and hiring process.
- Directly responsible for planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.
KEY SELECTION AND SUCCESS FACTORS
Work Experience
- Minimum of 8-10 years of working experience managing a distribution, logistics or field service organization
- Minimum of 5 years directly leading and building high performing, engaged teams
Education/Qualifications
- Bachelor’s Degree in Business, Management, Logistics or related area
Other/Preferred
- Analytical skills required to perform complex problem-solving activities
- Knowledge of manufacturer / dealer interfaces and hand-off procedures
- Skilled in analyzing, developing and initiating workflow process improvement
- Track record of building relationships with external customers, vendors & internal customers
- Superior leadership skills with a history of implementing dramatic positive changes
- Experience preparing and executing a strategic plan to operate and grow the organization
- Strong interpersonal skills and excellent oral and written communication skills with the ability to deliver a clear message whether the audience in a front-line employee or a senior executive
- Ability to develop and maintain positive employee, customer and cross-functional team relations while holding employees accountable
- Strong conceptual and problem-solving skills with the ability to handle and solve a variety of complex logistical/project planning activities
- Ability to make critical business decisions with limited information and time
- Bi-lingual Spanish is preferred
