What this job entails. The Managing Director, Life Sciences is accountable for driving business growth, building trusted multi-layered relationships, and leading high-performing teams that deliver exceptional client service. They mentor, coach and manage Account Directors on how to drive account growth, manage teams, engage clients, handle escalations, and deliver best-in-class service. They are deeply engaged in business development, solutions development, negotiating scope and commercial terms, and winning renewals and new engagements.
Primary Responsibilities:
Establishes and Nurtures Strong Client Relationships
- Meet frequently with client C-Suite executives to highlight results.
- Ensure the vision and strategy of account plans are implemented and align with client objectives.
- Present both thought leadership and practical solutions to shape clients’ buying vision over time and position growth opportunities.
- Proactively solicit and respond to feedback from client utilizing voice of the customer and client care programs to drive loyalty.
- Achieve active reference status with clients demonstrating best-in-class service delivery that can be leveraged to expand our business.
- Measurably improve client retention evidenced by client satisfaction surveys and net promoter scores.
Grows the Business
- Recognize opportunities for organic account growth, then articulate the value propositions and ensure implementation.
- Make the case of compelling market differentiation to influence buying preferences.
- Accelerate Life Sciences industry specialization and further industry eminence.
- Proactively prepare for client renewals striving for and securing no-bid renewals.
- Develop innovative strategies to ensure year-over-year growth on the accounts.
- Partner with the solutions development teams and leverage external networks to further sales and business development efforts.
- Support pursuits globally by providing operational input to solutions development teams.
- Drive revenue growth across the division, identifying opportunities on- and off-accounts engaging the right cross-functional resources to win.
- Visibly lead at industry events through speaking roles and on social media as an expert in the Life Sciences industry.
Achieves Financial Results
- Own responsibility for the profit, loss and growth of account portfolio.
- Invest in the client relationship to drive growth and profitability while reducing the cost to serve, maximizing JLL’s long term value to the client.
Develops and Leads High Performing Teams
- Simplify and improve service delivery (consistency, repeatability and reliability) improving our ability to effectively scale.
- Recruit, develop, and retain top talent for all key roles and ensure succession planning.
- Create high-performing, integrated teams that are committed to delivering sustainable operational excellence.
- Manage and coach Account Directors on their performance progress and developmental goals including analyzing strengths and areas of opportunity, turning the results of the analysis into actionable career development plans.
- Manage Account Director rotations in a pro-active and structured manner to avoid client disruptions.
- Accountable for networking with diverse external candidates to improve the workforce talent.
- Align specializations and subject matter experts with client needs across the division.
Job Requirements
Education
- A bachelor’s degree and a broad range of business experience acquired through demonstrable work experience or an MBA.
- Evidence of continued pursuit of industry knowledge and trends.
Leadership Capabilities
Thinks Bold
- Sets and drives global strategy
- Effectively navigates the firm
- Simplifies complex problems
Drives Change
- Leads courageously to take risks and drive change
- Promotes an agile team culture focused on growth
- Drives business transformation
Helps Others
- Collaborates with stakeholders inside and outside of the organization
- Team, customer and client focused
- Creates a respectfully candid and safe environment
Business First
- Drives revenue growth and business expansion
- Embodies strong global business and financial acumen
- Leverages best in class technology tools to drive business results
Inspires
- Creates vision and strategy
- Engages and inspires a high performing team
- Collaborates openly
Gets It Done
- Delivers industry-leading outcomes
- Focuses on long-term client relationships
- Effectively manages client expectations
- Shapes client’s buying vision
Personal characteristics.
The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess exceptional qualitative skills.
