What To Expect
As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.
What You'll Do
Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related callsConduct investigative video reviews and report findingsDispatch security, fire, EMS, or other response personnel asrequiredProvide exceptional customer service while supporting external partners with requests via email and/or phoneAssist in conducting investigations and update requestors ina timely manner. Assist during afterhours with routine badging requestsMonitor fire alarm systems, investigate and document as they come in to the internal fire teamProperly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions
What You'll Bring
1+ years experience in dispatch, call center, or a security operations center environmentExcellent verbal and written communication skills in English. Fluency in other languages is a plusFamiliarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiencyAbility to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environmentAbility to work all shifts including nights and weekends Problem-solving analytical mindset
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$17.60 - $37.20/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
