What To Expect
The successful candidate must have the ability to meet tight deadlines, have strong interpersonal and communication skills, be detail oriented, and have the ability to work independently. The candidate must establish and maintain a professional working relationship with field personnel, Quality Engineers, and Engineering teams.
This role will serve three critical objectives: Clean, analyze, and consolidate incoming service data to prioritize top customer concerns for factory quality engineering to resolve. Proactively escalate emerging issues in the field and collaborate with cross functional teams to prevent reoccurrence. Quickly respond to quality engineer investigation requests and issue alerts to field prep teams as needed.
What You'll Do
Analyze service technician repair notes, tags, and images for top customer concerns across all vehicle models Summarize new top concerns for engineering teams to prioritize solutionsAssess accuracy of write-ups and dashboard systems; provide weekly summaries to team project manager to drive improvements with write-ups and automated data systemsWork with additional data analysts/technicians to identify trends in data and service technician areas of improvementProvide upward feedback on how to better analyze data, then summarize the dataDevelop an understanding of all customer concerns and failure modes by studying vehicle specs/drawings, frequently connecting with service personnel, and working with factory inspection teams
What You'll Bring
Proven track record as a fast-moving problem solver capable of delivering concise, actionable feedback3 - 5 years’ experience in manufacturing, automotive, or hands-on technical role or in data analysis; or Bachelor’s Degree in a Business Analytics, or related technical fieldsStrong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyA passion and curiosity for exploring data relations to real-world processes; eager to perform hands-on engineering studies; must be comfortable working on multiple projects simultaneously with the ability to interact with multiple teamsStrong communication skills and able to build relationships quickly; can tailor communication between non-technical and technical audiencesMust have command of English Language, both written and verbalFluent in MS Office Suite; experience with Tableau, SQL, JIRA, or similar software is a plus
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$35.15 - $58.33/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
