What To Expect
As a Virtual Tesla Advisor, you’ll be a key contributor in delivering exceptional end-to-end customer experiences across all digital consumer channels including inbound/outbound phone calls, web inquiries, Tesla Chat and email communications. You’ll play a pivotal role across the entire customer journey across both sales and delivery, all while embodying Tesla’s mission.
You thrive in a fast-paced, collaborative environment and are passionate about technology, customer success, and innovation. With a one-team mindset, you’ll work closely with your virtual team and other key stakeholders across the business to deliver a seamless customer experience and achieve outlined targets.
What You'll Do
As a Virtual Tesla Advisor, you will be expected to work across both Sales and Delivery at any given time. However, you will generally be provided with one area of focus per quarter (at manager’s discretion).
Please note that although the Virtual Tesla Advisor primarily works across our digital consumer channels, this role will be office-based.
SALES
Proactively excite, engage and educate prospective customers and current owners about our vehicles and overall Tesla ecosystemBuild and maintain a consistent sales pipeline by qualifying leads, guiding customers through the purchase journey and converting interest into a secured saleActively contribute to the achievement of sales-focused targets by meeting and exceeding individual KPI’sMaintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
DELIVERY
Support customers post-purchase through every stage of their delivery journeyMaintain a high-volume delivery pipeline and serve as a primary point of contact for your customers, ensuring that they complete key requirements across areas such as registration, finance and trade-in to fulfil their orderCoordinate their delivery schedule and final payment requirements in accordance with Tesla guidelines and protocolsSupport an inbound call line for delivery customers inquiring about their orderActively contribute to the achievement of delivery-focused targets by meeting and exceeding individual KPI’s
What You'll Bring
Experience in providing excellent customer service in a fast-paced environment. Strong rapport-building skills and the ability to tailor great conversations to the customer’s needsAbility to thrive in a team-based environment and achieve common goalsGreat problem-solving skills with the ability to be proactive and take initiativeStrong attention to detail while effectively handling multiple prioritiesManaging high volume workloads in a timely manner to meet deadlinesResilience, adaptability and a constant desire to develop and upskillPositivity, enthusiasm and a passion towards the mission of Tesla. Able to communicate, read, and write effectively in the English language on all levels Right to Work – valid working rights in the country of application
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days Employee Vehicle Loan Program Novated Leasing (AU only)Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to themHealth insurance discounts (AU only) Bike to work – $10 per day if you cycle to workEmployee Assistance Program - Free and confidential counselling for all staff and their familiesAnnual Flu Vaccines Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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