About the role
As BYD's Regional Senior Operations Specialist, you'll spearhead key aspects of our automotive business in the North Africa region. Your role involves optimizing vehicle inventory, managing logistics, and enhancing customer satisfaction. You'll collaborate closely with sales and marketing teams and oversee supply chain management across the markets not limited to Egypt, Morocco, Tunisia and Ethiopia. If you're ready to drive innovation and shape the future of sustainable transportation, we encourage you to apply and become a key player in our Operations team!
Responsibilities:
- Keep vehicle inventory and quality at reasonable range to fulfill the orders of the region.
- Maintain logistics damage to lower level through various means or with the help of third-party agencies, and promptly make relevant claims.
- Provide spare parts or tools support for VPC, PDl, logistics damage or product defect repair, and technical upgrades of vehicles.
- Identify potential risks, take measures in advance to avoid accidents, additional expenses, or delays.
- Collaborate closely with sales and marketing departments to promote BYD's products and services and enhance the brand's influence in the region.
- Manage business relationships with compound and logistics partners, ensure the work to be done in compliance with BYD standards, so to provide customers with first-class products and services.
- Resolve customer complaints and concerns in a timely manner, improve customer satisfaction and continuously exceed customer expectations.
- Promote BYD's vehicle quality control process, implement training and supervision of quality control documents.
- Develop operational department budgets, analyze key performance indicators, and make data driven decisions to improve profitability.
- Continuously innovate, formulate, and implement effective strategies, leading the operational strategy and development direction of the automotive business.
- Perform all other duties and tasks as assigned by the line manager.
Required Skills and Qualifications：
- Chinese-speaking is a must, and fluent in Arabic and English language skills.
- Bachelor and above in Business management, supply chain.
- At least 5+ years’ experience, preferably from OEM and in the automotive sector.
- Cross-country experience specifically toward Egypt, Morocco, Tunisia and Ethiopia.
- Excellent communication and organization skills.
- Management of supply chain and warehouse storage.
About BYD Group
Established in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.
Committed to fulfilling a better life through technological innovations, BYD Group leverages a robust network of over 40 subsidiaries, with over 900,000 employees of nearly 110,000 engineers worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions.
BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of sustainable future development for all humanity.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
