What To Expect
The Technical Support Engineering team are renowned for providing unparalleled support to ensure the seamless deployment and peak performance of our cutting-edge Energy products across the globe. We are looking for a highly skilled and motivated engineer to join our Supercharging Support (EV Fast Charging) team, where your expertise will play a pivotal role in shaping the future of clean energy infrastructure.
As a Technical Support Engineer, you will be at the forefront of innovation, leveraging sharp critical thinking and deep product expertise to troubleshoot complex issues and devise robust solutions. Your work will directly maximise the uptime and reliability of our global Supercharger fleet, ensuring an unrivalled customer experience for electric vehicle owners worldwide.
What You'll Do
Remotely troubleshoot and solve complex hardware and operational issues impacting Tesla’s Supercharging fleetProvide technical expertise and guidance to our commercial Field Service TechniciansUtilize Linux to establish SSH connections with proprietary systems around the worldWrite and modify SQL queries to troubleshoot, monitor critical statistics, and generate reportRetrieve and review remote system logs with proprietary tools for effective diagnosticsManage group and personal queues of service tickets pending actionCollaborate with the Field Service and Product Engineering teams to identify and implement solutionsCollect service notes via email and maintain records in service ticketsContribute feedback for improvements in Tesla’s service and monitoring platforms
What You'll Bring
Bachelor's degree in Electrical Engineering, Mechatronics, Renewable Energy Engineering, or another relevant fieldMinimum 2+ years’ experience in an engineering / technical role. Experience with solar, inverters, e-mobility or charging is beneficial.Understanding of commercial electrical metering, energy flow, power factor, and phase rotationUnderstanding of electrical theory with emphasis on AC/DC power systems or other electronic systems, devices or componentsExperience with CRM systems, mobile case/ticketing systems, and bug-tracking systemProactive problem-solver with a positive attitude and the ability to instruct and inform during the course of troubleshootingFlexible availability to work any shift (Day, Weekends, Public Holidays)Proven track record of adapting in a fast-paced, detail-oriented environmentAbility to prioritize workflows effectively according to multiple criteriaBasic to advanced knowledge of Python or SQL is a plusFamiliarity of Linux-based applicationsForeign language proficiency is a plus
Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days Employee Vehicle Loan Program Novated Leasing (AU only)Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to themHealth insurance discounts (AU only) Bike to work – $10 per day if you cycle to workEmployee Assistance Program - Free and confidential counselling for all staff and their familiesAnnual Flu Vaccines Birthday Leave, Cultural Significance Leave and Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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