What To Expect
The IT Field Support team is the face of Tesla IT and acts as the primary contact for our employees. This role will work closely with our user base and various IT staff to coordinate multiple projects, ensure day-to-day incidents are quickly addressed, and handle outages related to network infrastructure. The position requires onsite troubleshooting with the ability to work independently with minimal supervision.
The ideal candidate should have a strong passion for technology and experience in a fast-paced corporate environment. We are flexible on location, as this position requires frequent travel. Living near a major airport is important to facilitate travel to Tesla's remote sites across North America.
What You'll Do
Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devicesRespond to requests and incidents from our employees dailyProactively ensure the highest levels of systems and infrastructure availability in our remote environmentsDiagnose site network infrastructure issues and address in advance of service disruptionsWork closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environmentUnderstanding project requirements and developing project plans to deliver on time through collaboration with different teams within TeslaSome planned travel to and from remote sites across regions, with occasional short-notice travel required
What You'll Bring
Bachelor’s Degree in Computer Science, Networking, Information Systems, or equivalent experienceMinimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software supportSupport experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providersExcellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI modelExperience with Active Directory, JAMF, SCCM, Azure and Windows server environmentsExperience in supporting Apple and Android mobile devices along with Intune MDMPowerShell or Python experience is a plus
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$29.60 - $58.80/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
