As a Dealer Service Quality Specialist, you will be responsible for driving continuous improvements in dealer service capabilities and customer experience across the entire customer lifecycle, including vehicle inquiries, purchase, delivery, and after-sales maintenance. By leveraging customer feedback analysis, data insights, on-site assessments, and improvement initiatives, you will identify service quality gaps, develop actionable solutions, and support implementation to enhance dealer performance and customer satisfaction.
Key Responsibilities:
Analyze satisfaction data, customer feedback, and business performance indicators to identify key service issues and improvement opportunities at dealerships;
Collaborate with sales, after-sales, operations, and other cross-functional teams to drive service improvement initiatives and track implementation effectiveness;
Conduct on-site dealer visits and service quality assessments, verify actual service execution, and deliver visualized evaluation and improvement reports;
Analyze competitive service performance from a customer experience perspective, identify industry trends and best practices, and provide insights for service enhancement;
Regularly report service quality assessment results, improvement progress, and optimization recommendations to management;
Support the team in completing special projects and other tasks assigned by the team leader.
Which qualities would be preferred of this position?:
1. Over 2 years of experience in quality management, Customer Experience, or Retail Operations. Experience in the passenger car sector is preferred.
2. Excellent skills in data analysis, communication, coordination, and project management.
3. Proficient in spoken and written English; additional language skills (e.g., Polish, Slovak, Romanian, Serbian, or Bulgarian) would be an advantage.
4. Willing to undertake regular monthly business travel across Europe.
5. Eligible to work in the HU
6. Taking a Full Clear EU driving licence
