What To Expect
Energy Service spends significant bandwidth on process work that is software and systems craft. The internal GUID tool and product self-test scripts dominate field process demand; top Megapack and Supercharger procedures still own more than half of onsite productive steps (Millions of dollars in Y2Y labor in front of those tools). Tens of thousands of hours go to ECU swaps and “improficient” inverter and battery module replacements where time estimate, tooling, and procedure quality never closed the loop. This Systems Process Engineer owns OKRs that free design: service activity specs and first-pass-yield for product self-test scripts and the internal GUID tool, efficiency baseline quality and procedure validation, tooling/BETA process, and data collection via process integration—so field software and support systems carry the load instead of ad-hoc content tickets and heroics. (Mechanical process engineering is owned by a partner team; this role is the software/systems process counterpart.)
What You'll Do
Own systems process for product self-test scripts and the internal GUID tool. Write service activity specs and first-pass-yield formulas for top Megapack and Supercharger self-test procedures; audit shapes; release custom SW→HW tools, firmware, and procedure packages; drive internal GUID tool changes to engineering change proactively—and publish self-test health metrics so efficiency is visible, not anecdotalMake efficiency baselines and procedures trustworthy. Dynamic time estimates on high-volume self-test routines; deterministic pass/fail; investigate multi-quarter median failures with field tech champions; kill outliers before they become permanent laborIndustrialize tooling and BETA. BETA tools through procedure + initial field trial; pre-usage inspection as the primary field tooling success metric; own full ecosystem rollout and vendor QC so tools ship ready, not “figure it out on site.” Integrate process into collection (signal, high-quality field data, service action symptoms, sensing and connectivity RCA paths)—training and call-center input that feeds OKRs, not one-off design bandwidthDrive specs for technician software and support systems that obsolete manual steps—auto-capture, guided workflows, and tooling hooks so the field does not re-enter what the system already knowsTime-cost and first-pass-yield analysis on every change; fast, controlled releases of process/software packages; user profiles for electricians and service techs so “improficient” hours become first-pass success
What You'll Bring
Computer Science, Computer Engineering, or Electrical Engineering background (or equivalent) with real software skills—you treat process as software: versioned, testable, releasable, and ownedTest automation and software-as-process fluency. You've automated validation, built release gates, and turned tribal field knowledge into deterministic checks (FRT, tooling QC, procedure packages, custom SW→HW tools)Software product development instincts. You've shipped user-facing tools or field software—requirements, iteration, launch, and post-launch metrics—not just written docs that sit in a libraryUser profile and field behavior literacy. You design for how technicians actually work on hardware under site constraints, and you know when the right fix is software, tooling, training, or deleting the stepYou quantify labor (hours, $/Y2Y, improficient vs. standard), first-pass yield, and ROI—and you use that math to prioritize what shipsComfortable with rapid BETA → field trial → global rollout under change control. Bonus: energy storage/charging or embedded/service tooling exposure; cross-functional closer with design, EHS, product, and service
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$120,000 - $228,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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