What To Expect
The Industrial Storage OPX team exists to make field service technicians more capable, better supported, and more clearly heard. As a Field Support Engineer, you are the front line of that mission — owning the quick-turn operational work that keeps the IS fleet healthy while feeding the intelligence that drives longer-term systemic improvements.
What You'll Do
Action sustaining tickets — Resolve site-level data corrections, PM report issues, and operational fixes across the North America Industrial Storage fleet within 1–2 week turnaround targets Track containment execution — Follow up with field teams on containment and retrofit completion, flag overdue actions, and report status to domain TPMs Coordinate pilots and rollouts — Work with FSTs and field managers to execute OPX-designed pilots, collect structured feedback, and track rollout adherence Triage incoming Take Charges — Participate in the team's triage rotation: label, score, and route field improvement submissions to the correct domain owner Surface patterns — Identify when individual fixes point to a systemic problem and flag them for escalation into multi-quarter improvement initiatives
What You'll Bring
Experience in field service operations, technical support, or process improvement — ideally within energy, utilities, or industrial equipment Comfort working across data systems (ticketing platforms, asset databases, dashboards) to diagnose and resolve operational issues Strong organizational skills — you manage a high volume of short-cycle work without losing track of follow-ups Clear written and verbal communication — you interact daily with field technicians, regional managers, and program managers Pattern recognition instinct — you notice when the same issue keeps appearing and know when to escalate rather than just fix-and-forget Ability to operate with autonomy in a fast-moving environment where priorities shift based on field urgency Willingness to learn Tesla specific tools, processes and systems quickly and deeply
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$104,000 - $192,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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