We are hiring a Regional Service Operation Manager to support daily aftersales operations in the U.S. market. This role will work with service partners, technical teams, parts teams, and headquarters to keep service operations running smoothly. The role will also support the Waymo-related service model, including service coordination, issue follow-up, and operation reporting.
Responsibilities
* Manage regional service operations and service partner performance.
* Support daily repair coordination, technical escalation, and issue follow-up.
* Track key service KPIs, including vehicle downtime, repair cycle time, first-time-fix rate, and parts availability.
* Coordinate with technical support, parts logistics, quality, and headquarters teams.
* Support service readiness, process setup, tooling, and training coordination.
* Follow up on service bottlenecks and drive improvement actions.
* Prepare regular service operation reports.
* Support future U.S. service network development.
Requirements
* 7+ years of experience in automotive aftersales, service operations, fleet service, or regional service management.
* EV, fleet, autonomous driving support, or mobility service experience preferred.
* Strong understanding of service operations, repair process, and technical escalation.
* Experience managing service partners or repair networks.
* Strong coordination and problem-solving skills.
* Willing to travel when needed.
* English fluency required; Mandarin is a plus.
