We are looking for a Quality and Warranty Manager to support our U.S. aftersales operations. This role will manage warranty topics, field quality issues, and technical escalation between the U.S. team, service partners, and headquarters. The role is important for our U.S. service team, including support for the Waymo-related service operation.
Responsibilities
* Manage warranty claim review, tracking, reporting, and escalation.
* Collect and analyze field quality feedback from service operations and partners.
* Follow up on recurring vehicle quality issues and support root cause analysis.
* Coordinate with technical support, engineering, quality, parts, and headquarters teams.
* Track issue closure and corrective actions.
* Monitor warranty cost trends and support process compliance.
* Prepare regular quality and warranty reports.
* Support service quality improvement for U.S. operations and partner projects.
Requirements
* 7+ years of experience in automotive quality, warranty, field service, or aftersales.
* Experience with OEMs, EVs, fleet service, or service partner management preferred.
* Good understanding of warranty processes and field quality management.
* Strong problem-solving and cross-functional communication skills.
* Able to work with both U.S. local teams and overseas headquarters.
* English fluency required; Mandarin is a plus.
