What To Expect
The Service Engineering team ensures new energy products are field-ready before launch and well-supported through early life. As a TPM on this team, you will support serviceability reviews during product development, help plan and execute field trials, analyze early fleet data to identify trends, and coordinate service readiness deliverables across multiple teams.
What You'll Do
Lead serviceability reviews of new residential energy products by analyzing CAD, mechanical drawings, and electrical schematics, providing actionable design feedback during concept and prototype phasesPlan and execute installation pilots, field trials, and service validation exercises. Synthesize feedback from early deployments to drive improvements in product robustness and commissioning processesDevelop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverablesAnalyze fleet and service data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changesOwn early-life issue tracking and root cause resolution by building and maintaining systems for escalation, containment, and recovery. Interface with production, quality, and firmware teams to ensure field learnings are incorporated into product updatesDrive service readiness activities across global service, tooling, training, field operations, and platform teams. Track and communicate progress, blockers, and decision pointsSupport global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launchesLead fleet-wide service campaigns at scale, including safety recalls, field retrofits, and warehouse rework campaigns. Own population scoping, containment, execution planning, recovery tracking, and driving programs to closure
What You'll Bring
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or equivalent experience2+ years of experience in product engineering, service engineering, field quality, or technical program managementDemonstrated experience in two or more of the following: product design/development, manufacturing, testing and validation, root cause analysis, or technical program managementComfortable interpreting firmware logs, telemetry data, and diagnostic outputs. Ability to collaborate effectively with embedded software and firmware engineering teamsSQL proficiency for fleet data mining and analysis. Experience building or working with data pipelines, dashboards, or statistical toolsAbility to read and interpret mechanical drawings, and firmware code schematicsStrong communication and presentation skillsExperienced with Jira, Confluence, and cross-functional program trackingProven ability to lead cross-functional initiatives and drive alignment in a fast-paced environmentUp to 15% travel may be required
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program
Expected Compensation
$96,800 - $168,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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