Description
recent graduate with a strong interest in the automotive industry, focused on operational audits, customer experience, and process analysis within dealer networks. Responsible for conducting service quality evaluations, monitoring sales and aftersales processes, and supporting continuous operational improvement initiatives. Analytical profile with strong communication, presentation, and attention-to-detail skills.
General Mission or Objective of the Position:
Ensure the proper evaluation and continuous improvement of service and customer experience processes within the BYD dealer network through audits, mystery shopping visits, and operational analysis, guaranteeing compliance with quality standards, brand experience, and efficiency in sales and aftersales operations.
Responsibilities and Tasks:
1. Conduct mystery shopping visits to BYD dealerships and competitor dealer networks.
2. Evaluate service quality, customer experience, and commercial processes.
3. Prepare reports and present audit findings and investigation results.
4. Follow up on detected issues and verify implementation of corrective actions.
5. Support activities related to PDI (Pre-Delivery Inspection) and aftersales processes.
6. Monitor the correct implementation of warranty and maintenance programs.
7. Analyze operational information and identify areas for improvement.
8. Collaborate with Sales, Service, and Operations teams to improve processes.
9. Conduct product and service demonstrations, presentations, and workshops.
10. Support special projects related to customer experience and service quality improvement.
Requirements
Requirements for the position of Audit Specialist:
Education: Recent graduate in: Automotive Engineering, Mechanical Engineering, Marketing,Business Administration,International Business
Knowledge and Skills: Strong analytical and critical thinking skills,Intermediate Excel and data analysis capabilities.,Excellent communication and presentation skills,Attention to detail,Organization and follow-up skills.,Problem-solving mindset,Teamwork and collaboration,Proactive attitude and fast learning ability.,Customer-oriented mindset. y Advanced English proficiency..
Experience:Recent graduate or up to 2 years of experience,Previous experience is desirable in: ,Automotive industry,Automotive sales,Customer service,Aftersales or service operations,Internships or trainee programs.,Basic understanding of dealership operations and service quality standards.
"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legislation.
Furthermore, the organization does not request or require pregnancy tests or Human Immunodeficiency Virus (HIV) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination principles.”
