About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role SummaryResponsible forhelpingsupportRivian’s Service and CollisionTeam’sdayto day needsby providingafter sales supportto independent3Pservice andcollisioncenters.This rolewillrequirestronginitiative, independentjudgement,an ability to problem solve,andcross-teamcollaboration.
Responsibilities- Supportthe execution ofpartsand technicalsupportforexternal3Pcertifiedcollision,non-certifiedcollision,authorized service providersandindependentserviceproviders
- Ensureexternal3Pservice andcollisioncentercustomersreceiveindustry leading customersupport
- Supportourexternal3Pservice andcollision center customersdigitally with any technical or operational questions
- Identifytraining needs or process improvement through the interactions with the external3Pservice andcollisioncenters
- Ensure that processes are developed, assessed, communicated, and administered in compliance withRivian’sobjectives
- Assistwith the operationsandthe success of supporting the needs oftheexternal3Pservice,certified,andnon-certifiedcollisioncenters
- Collaboratecross-functionallywith theService Engineering & Operations Organizationsto obtain the info or direction you need to pass down to theinquiringbusiness
- Create reportsidentifyingmost common inquiries andresponse content to drive program continuousimprovement
- Create, track, and manage support tickets on any inquires you work on for allinquires
- Engage withexternal3Pservice andcollisioncentersregardingprogram performance and repair qualitystandards
- Must be able to completesupport tickets and inquiriesin a compressedtimeline
Qualified applications with arrest or conviction records will be considered for employment in
accordance with the Los Angeles County Fair Chance Ordinance for Employers and
the California Fair Chance Act.
Qualifications- Collision Repair andMechanical RepairDegree or equivalent experience
- 3+year'sofService or Collision experience
- Knowledgein Electric Vehicle estimation is aplus
- Experience writing service or OEM or Dealerships is aplus
- Understanding ofcollisionrepair practicesand processesusedin collision repairis aplus
- OEM specific collision repair training(s) or mechanical repair trainingis aplus
- Effectively handle multiple priorities, organize workload, and meet projectdeadlines
- Ability to work independently, accurately, and effectively in performing task or duties as assigned tocompletion
- Professional demeanor,strong communication, writing and presentationskills
- Knowledge inSalesforce,Smartsheets, and Lucid Charts is aplus
- Highproficiencyin Microsoft Word, PowerPoint, Excel,SharePoint,and Outlook
- Capableofworkingefficientlyin a start-up environment
- Willingness to work in a strong cross functionalenvironment
- Ability to manage multiple projects across varying geographic locationssimultaneously
- Appropriate interpersonal styles and communication methods to work effectively with internal and externalpartners
- Mustpossessa valid driver’slicense
- While performing the duties of this job, the employee may be regularlyrequiredto stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers tooperatea computer, telephone, and keyboard for an extendedperiod oftime
- Specific vision abilities required by this job include close vision requirements due to computerwork
- Light to moderate lifting may berequired
- Qualified applications with arrest or conviction records will be considered for employment inaccordance with the Los Angeles County Fair Chance Ordinance for Employers andthe California Fair Chance Act
Pay DisclosureSalary Range/Hourly Rate for California Based Applicants:$33.31 - $41.63 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary:Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
To any candidates interested in a position with Rivian, please be aware of recruiting phishing scams impersonating Rivian. As a general practice, Rivian recruiting does not conduct interviews or communicate with candidates over Microsoft Teams.
Please visit Rivian’s Careers page for career opportunities at Rivian. If you believe you may have been a victim of identity theft because of the phishing scam impersonating Rivian, please go to www.IdentityTheft.gov where you can report and recover from identity theft. For more information about recommended computer security practices, please go to resources on the FTC’s consumer information site where you can learn how to protect yourselves online and avoid phishing attacks.
