The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.
Position Overview
We are looking for a highly motivated
Business Operations Specialist to join our team. This role will play a pivotal part in driving operational excellence across departments while also supporting our strategic growth initiatives. In addition to core operations responsibilities, this role will work closely with leadership on
business development,
data analysis, and
sales enablement to scale our services and improve efficiency.
Key Responsibilities
Client Engagement & Execution
- Serve as the primary liaison between clients and internal teams, ensuring smooth execution of day-to-day operations across supply chain, production, and logistics.
- Proactively understand client needs, expectations, and timelines to align internal planning and resource allocation accordingly.
- Coordinate shipment tracking, delivery schedules, and inventory reconciliation, communicating updates and resolving issues promptly with clients and partners.
Business Development & Client Growth
- Support business development by identifying new opportunities through market research, competitive analysis, and client feedback.
- Assist in the creation of compelling pitch decks, pricing proposals, and client-facing presentations tailored to specific needs and value drivers.
- Track the BD pipeline and ensure timely follow-up on leads, quotes, and negotiations, maintaining strong client relationships throughout the sales cycle.
- Participate in client calls and meetings to gather insights, build trust, and help close deals.
Cost & Margin Optimization
- Support pricing discussions and cost negotiations with vendors and clients, ensuring competitive pricing while protecting company margins.
- Analyze sales, shipment, and operational data to provide insight into profitability, performance gaps, and client-specific trends.
- Collaborate with finance and sourcing teams to develop pricing strategies and proposals that align with business goals.
Process Improvement & Reporting
- Collect and translate client feedback into actionable process improvements across internal operations.
- Assist in digitizing and automating client communication workflows and operational tasks to improve responsiveness and efficiency.
- Prepare regular dashboards and reports for stakeholders, including margin tracking, lead times, and shipment KPIs, with a client-centered lens.
Qualifications
- Bachelor's degree in Business, Supply Chain, Economics, Engineering, or related field.
- 1+ years of experience in business operations, data analytics, or OEM/consumer electronics industry preferred.
- Strong analytical skills; proficient in Excel, Google Sheets, and data visualization tools (e.g., Tableau, Power BI).
- Familiarity with CRM (e.g., HubSpot, Salesforce) and ERP systems is a plus.
- Excellent communication and cross-functional collaboration skills.
- Fluent in Mandarin and English (bilingual is a plus, if international coordination is required).
- 25% Travel to Asia
BYD America Corporation/ BYD Motors, Inc./BYD Coach &Bus LLC/BYD Energy LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
