What this job involves: As a
Regional Operations Manager, you will be the key point of contact for all aspects of facilities management within FM groups. You'll oversee daily operations, manage teams, ensure effective site management, and maintain strong client partnerships. Your role involves leadership, budget management, vendor relations, and ensuring compliance with regulations while driving operational excellence.
Travel will be required up to 40% of the time within specified portfolio.
Your day-to-day tasks will include:
- Utilize your exceptional people management skills to provide leadership and coaching to your team members on a daily basis.
- Support the development and management of capital and expense budgets, working closely with client representatives.
- Monitor financial variance reporting to align with client goals.
- Manage work orders, flags, and maintain timely progress of work.
- Maintain daily communication with clients and other stakeholders to ensure work is completed on time.
- Verify completion of all work to satisfactory standards.
- Assist in the development and implementation of annual management plans for buildings.
- Drive vendor performance through quarterly onsite inspections and meeting with vendors to review project scopes.
- Collaborate with clients onsite to address challenges or vendor issues.
- Ensure compliance with all governing laws, codes, and regulations.
- Lead the management of PM work orders for inspections and scheduled maintenance.
- Partner with MES to ensure high-quality work order performance.
- Identify and escalate safety and risk-related issues to prevent incidents, working closely with EH&S and the account management team.
- Manage vendor relationships to ensure service levels are met.
- Set priorities for technician teams based on client objectives.
- Oversee procurement of materials and document purchases in Abukai and CMMS.
- Manage the operation, staffing, performance, and development of the dedicated technician team.
Desired experience and technical skills:
Requirements:
- Bachelor's degree in Facilities Management or related field
- Minimum 7 years of experience in facilities management, preferably in a corporate environment
- Strong proficiency in MS Office and MS SharePoint
- Skilled in CMMS (Computerized Maintenance Management System)
- Excellent leadership and people management skills
- Strong client relationship management abilities
- In-depth knowledge of facilities management practices and industry trends
- Proficiency in budget management and financial reporting
- Experience in vendor management and performance optimization
Preferred:
- Advanced degree in Business Administration or Facilities Management
- Professional certifications in Facilities Management (e.g., FMP, CFM)
- Experience with sustainability and energy management initiatives
- Knowledge of health and safety regulations in facilities management
- Proficiency in data analysis and performance metrics tracking
- Experience with large-scale, multi-site facility management
- Demonstrated success in implementing process improvements and cost-saving measures
