Job Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center, Austin IT Innovation Center, or the Mountain View Technical Center three times per week, at minimum.
About GM Energy:
GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.
GM Energy launched its retail product line to provide integrated charging and energy solutions for residential customers in 2024. GM Energy’s vision is to empower EV drivers with seamless charging and energy solutions that connect their journeys, homes, and communities. We have a focus on increasing EV adoption, increasing customer retention and loyalty, and creating new revenue streams. Our mission is also backed by the bold GM vision of zero crashes, zero emissions and zero congestion.
Visit our website to learn more about GM Energy – gmenergy.gm.com
Summary of Responsibilities:
The Senior Software Product Manager, Utility and Energy Markets, is responsible for supporting the definition, implementation and execution of Utility and Energy Market software portfolio at GM Energy, in partnership with peer Product Managers, business stakeholders, and technical counterparts. This includes end to end customer program enrollment to managed charging event journeys, front-end UI requirements, along with backend managed charging logic and integrations. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy Utility and Energy Market software solutions and customer journey. This includes but not limited to our business development, hardware charging product, sales, CRM, and GTM teams, etc.
The successful candidate is a self-starter, fast learner and always thinks customer first; can effectively prioritize and thrive in an ambiguous / fast-paced environment; and is passionate about utility and energy markets, understand EV and charging software architecture, and bring innovative ideas for how to aid in EV adoption and support customers buying and utilizing energy products and services.
This position reports to the Group Product Manager, Home Energy and Utility Software.
Responsibilities:
- Act as a Software Product Manager for Utility and Energy Markets owning strategy and roadmap for the platform alongside the Software Product Management team
- Ownership and implementation of the front-end enrollment portal and backend managed charging logic; including planning, communication, reporting, analysis
- Define, write, prioritize, and manage product features, work with IT development teams to create user stories and user acceptance criteria, and manage the feature backlog to support the agile development of deliverables
- Understand and champion the customer needs; gather customer feedback through direct and indirect sources, and ensure product vision and roadmap those needs
- With IT development and PMO partners, participate in Refinement, Sprint and PI planning, sprint demos and program syncs
- Conduct effective project updates for stakeholders – including leadership – as required
- Identify and implement strategies to grow engagement among users
- Establish program measurement (KPIs, reporting) and monitor performance, recommend countermeasures where appropriate
- Perform research on new ideas / initiatives to further accelerate EV adoption & enable utilization of GM Energy software solutions
- Partner with IT-DEV and QA teams to ensure comprehensive user acceptance testing/training plans are developed/executed and applications are successfully transitioned to production
- Follow GM standard software development and deployment processes in functional specifications, user interface and database designs, testing methodology, training, and change management
- Support broader GM Energy strategies and projects as required
Additional Job Description
Organizational excellence :
- Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
- Embrace data-driven & customer insights to inform plans, launches, and iterations
- Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly
- Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
- Develop and present GM internal leadership updates with pre-reads and compelling storytelling
- Launch with excellence, celebrate success, learn from failure
Key Qualifications
- 5+ years experience in product management, program management, and/or customer experience
- 3 years of experience working within software or a similar technical environment
- Familiarity with EV trends, utility industry, energy markets, and competitive landscape
- Ability to learn GM database tools as needed
- Bachelor’s degree or equivalent experience
- Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis
- Paragon of GM cultural behaviors
- Key traits: curiosity, insight, determination, engagement
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
- The salary range for this role is ($110,200 - $176,100 ). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
- Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
- Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
- Company and matching contributions to 401K savings plan to help you save for retirement;
- Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
- Tuition assistance and student loan refinancing;
- Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at
[email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
