Description
Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.
International Expansion is a critical function at eero, working closely with multiple key stakeholders, including eero’s leadership team, Business Development, Partner Success, as well as multiple teams who make international launch of our hardware and software products possible. You will work cross-functionally to accelerate international sales, use a data driven approach to help guide our international strategy, ensure seamless execution of this strategy and delight your customers by developing scalable infrastructure and processes.
International Expansion is part of the broader Business Operations team at eero. This role will report to our Head of Business Operations and have a dotted-line to our current International Expansion PM who runs the program.
Key job responsibilities
Defining International Strategy
- Collaborate with International Expansion PM and eero leadership to assist with defining eero’s internationalization strategy
- Make use of key data to confirm or deny hypotheses, and vet new international launch requests from stakeholders
- Escalate blockers and tradeoff discussions to program manager and decision makers in a clear and proactive manner
Managing International Launches
- Develop deep subject matter expertise in key stakeholder workflows and deliverables in order to help manage the International Expansion program efficiently
- Collaborate with key stakeholders to execute the international roadmap, ensuring follow-ups and handoffs take place in a smooth manner
- Proactively escalate blockers, risks or scope changes, and resolve issues to ensure we deliver timely results vs. our customer commitments and internal expectations
Driving Best Practices
- Drive efficient and clear program management processes, and implement audit mechanisms to keep improving the efficiency of your program over time
- Respond to requests and proactively drive issues to resolution with dependable SLAs
- Create self-serve resources to amplify your impact and reduce time to resolution
Basic Qualifications
- 5+ years of work experience in analytically driven strategy/operational roles
- Experience managing programs across cross-functional teams, building processes, and delivering results
- Experience presenting to senior management, business stakeholders, and external partners
Preferred Qualifications
- 3+ years of Program Management experience in a consumer electronics environment or related industry
- Fluency with Project Management Tools, including Atlassian Suite (Confluence/JIRA) or Asana
- Excellent program and stakeholder management skills
- Demonstrated ability to drive successful business outcomes in ambiguous environments
- Excellent verbal and written communication skills engaging technical and non-technical stakeholders
- Ability to work cross-functionally with many teams and multi-task with a sense of urgency
- Impeccable attention to detail, follow-through, and resourcefulness
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon.com Services LLC
Job ID: A2927756
