Hiring: Field Service Technician – Veterans with Navy Nuclear & Electrical Background Encouraged to Apply!
At ABB, we are committed to addressing global challenges. Our core values: care, courage, curiosity, and collaboration – combined with a focus on diversity, inclusion, and equal opportunities – empower us to create sustainable solutions. Now, we’re inviting veterans & transitioning military to join our team and help us write the next chapter of ABB's story.
Region: U.S. (Electrification Smart Power Division)
Your role and responsibilities
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. You will be mainly accountable for:
• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.
Qualifications for the role
- Bachelor’s degree (Electrical Engineering, Electrical Engineering Technology or similar) with 5+ years or Associates Degree (same focus) with 7+ years experience in servicing critical power equipment, or equivalent combination of education and professional experience.
- Broad experience in Field Service or a related role, with a focus on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch, Battery, and Power Conditioning Systems).
- OSHA 10, OSHA 30 training preferred.
- NFPA 70E Electrical Safety Training preferred.
- Certifications in relevant technologies (e.g., NETA, NICET, CompTIA, ABB, APC, Eaton, Schneider Electric, etc.) preferred.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
