What To Expect
This position is expected to start around May 2025 and continue through the Summer term (approximately August 2025) or into Fall 2025 if available and there is an opportunity to do so. We ask for a minimum of 12 weeks, full-time and on-site, for most internships. Our internship program is for students who are actively enrolled in an academic program. Recent graduates seeking employment after graduation and not returning to school should apply for full-time positions, not internships.
International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week in-person. Many students will be limited to part-time during the academic year.
Tesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team. In this pivotal role, you will focus on driving customer-centric improvementsand strategic operational enhancements across our service operations. You will work with distributed teams to develop and implement initiatives aimed at improving customer experience, operational efficiency, and scalability. Through cross-functional collaboration and data analysis, you will uncover opportunities to streamline processes and ensure that our service operations not only meet but exceed customer expectations while also achieving business objectives.
What You'll Do
Champion Customer-Centric Strategies: Work closely with service teams, engineering, finance, and supply chain to design and implement strategies that focus on enhancing the customer experience and improving brand loyaltyOptimize Operational Processes: Evaluate and streamline service processes with an emphasis on creating scalable, efficient systems that allow for superior customer service at every touchpointDrive Cross-Functional Collaboration: Foster strong communication and alignment between global, distributed teams to ensure that all departments are working toward shared goals of improving customer service and operational effectivenessImplement Continuous Feedback Loops: Develop and execute mechanisms to gather direct insights from customers and field teams to inform service improvements and innovationsLeverage Data and Trends for Strategic Improvements: Analyze customer behaviors, industry trends, and market data to identify opportunities for innovation in service programs. Set measurable objectives and key performance indicators (KPIs) that align with both customer satisfaction and operational goalsTest and Scale Solutions: Design and pilot new programs, processes, and tools, evaluating their impact on customer satisfaction and operational efficiency. Iterate based on feedback, and scale successful solutions across the organization
What You'll Bring
Customer-Focused Mindset: A passion for enhancing the customer experience and a strategic approach to driving improvements across service touchpointsExceptional Organizational Skills: Highly organized, with the ability to manage multiple competing priorities and maintain focus on both operational goals and customer satisfaction outcomesEffective Communication: Excellent verbal and written communication skills, with the ability to engage with internal and external stakeholders at all levels, including delivering insights to senior leadership and interacting directly with customersAdaptability in Dynamic Environments: Comfortable navigating complex, fast-paced, and rapidly changing environments, with a keen ability to adapt and thriveRelationship Building: Strong interpersonal skills with an ability to build and maintain positive working relationships across global teams and external partners, ensuring smooth collaboration across different regions and departments
Benefits
Compensation and Benefits
As a full-time Tesla Intern, you will be eligible for:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k), Employee Stock Purchase Plans, and other financial benefits Company Paid Basic Life, AD&D, and short-term disability insurance Employee Assistance Program Sick time after 90 days of employment and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Commuter benefits Employee discounts and perks program
, Tesla
