The Challenge
An EV charging hardware manufacturer needed a field service technician to diagnose, maintain, commission, and repair charging systems in the field, working alone across an assigned territory and reporting findings back to a remote service team. The requirement list was the problem. The role called for electrical work up to 1,000V, prior support experience in EV charging, and full-stack IT literacy spanning hardware, software, networking, and telecommunications, on top of requiring heavy travel.
The Search
Technicians with real electrical depth usually do not carry the IT and customer-facing side. People strong on diagnostics software and escalation handling usually have not spent years with their hands on high-voltage hardware. The search was run against the full requirement set rather than the job title, with two assigned recruiters on the assignment.
Screening documented the specifics the client would otherwise discover late: working voltages, diagnostic tooling experience on proprietary OEM platforms, Level 2 or DC fast charging knowledge, lift capacity, ladder and standing tolerance, driving record, overtime on short notice, weekend availability, work authorization, background check willingness, notice period, and compensation expectations. Those expectations sat inside the client's posted range before the first interview was scheduled. Submission landed on the client's target date.
The Result
The technician came out of commercial heavy-duty EV work. That background covers high-voltage powertrains and thermal management systems, cell-level fault diagnosis inside lithium-ion battery packs, and direct hands-on maintenance of fleet charging infrastructure at both Level 2 and DC fast charging. Working voltages of 240V and 480V, CAN bus and electrical troubleshooting, and earlier OEM service experience round out the profile. He was hired to run diagnostics, maintenance, commissioning, and repair on the client's charging systems, document the work, and feed findings back to remote service and development staff.
By the Numbers
- Submission to first interview: 2 days
- Submission to accepted offer: 9 days
- Submission to first day on the job: 27 days
- Submission delivered: on the client's target date
- Role status: Filled
Closing
Field service roles in charging fail on the combination, not on any single requirement. Screening for the whole list up front, including the physical and travel realities, is what keeps a search from stalling at the offer stage.
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