The Opportunity
InCharge Energy is seeking a highly organized Dispatcher to provide administrative and coordination support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Dispatcher you will often be the initial contact, so having good people skills is a must. You must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.
What You’ll Do
- Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext
- Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
- Organize work orders, customer requests, revenues and expenses for services performed
- Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
- Oversee communications within company assigned regions
- Be the main point of contact between our customer/technical support team, manufactures and the customer
- Participate in troubleshooting system errors to dispatch appropriate personnel
- Issue purchase orders to vendors and approve invoices for accounting
- Maintain external ticketing systems when working with 3rd party vendors
- Ensure each client is given the necessary services and follow up to fill ongoing service needs
- Mentor and assist with onboarding new staff in the service team
- Attend meetings and training as required to maintain proficiency
- Answer telephones and respond to email inquiries in a timely manner
- Perform other related duties as assigned
Your Experience and Capabilities
- 2+ years of dispatching experience
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong customer service ethic
- Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
- Excellent written and verbal communication skills
- Strong working knowledge of Microsoft, including outlook
- Experience in the EV Charging industry is a plus