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Overview:
The After-Sales Services Manager is responsible for leading and managing aftersales service operations across assigned markets (Canada/US/Middle East/Europe), ensuring service excellence, delivering a superior customer experience, and aligning with global aftersales strategies.
Job responsibilities:
- Ensure all service partners and dealer workshops meet VinFast standards through KPI management, audits, and continuous improvement; enhance repair quality, reduce repeat repairs, and ensure full compliance with warranty and operational standards.
- Own the end-to-end Aftersales customer experience by optimizing vehicle downtime, repair lead time, and resolution efficiency, while continuously improving service operations based on customer feedback and performance data.
- Ensure effective execution of service campaigns and timely resolution of technical issues in alignment with global standards.
- Manage Aftersales financial performance, including budget control, cost efficiency, and revenue contribution; ensure optimal parts availability and inventory management to support service efficiency and customer satisfaction.
Requirements
- Bachelor’s degree or higher in Automotive, Engineering, Business Administration, or related fields.
- Minimum 5 years of experience in automotive manufacturing or aftersales service operations.
- Experience working with or supporting overseas markets (North America, Europe, or Middle East) is highly preferred.
- Strong knowledge of aftersales operations, recall management, and customer experience.
- Strong end-to-end project management skills, with the ability to plan, execute, monitor, and deliver projects effectively across cross-functional teams.
- Proven ability in stakeholder management, negotiation, and problem-solving.
- Fluent in English; additional languages are an advantage.
- Willingness to travel frequently for business trips across assigned overseas markets.
Benefits
Attractive Salary & Bonuses: Competitive income package including 13th-month salary, performance bonuses, and other rewards in accordance with VinGroup policies.
Health & Wellness: Access to high-quality health insurance, ensuring comprehensive protection and wellbeing.
Work Environment: Modern, professional, and safe workplace offering ample opportunities for personal growth and career advancement.
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
