What To Expect
This is a 12-month fixed-term contract with the possibility of extension. Tesla is looking for a customer-focused, experienced, and motivated Associate Technical Support Specialist to join our Tesla Energy team in the UK. If you thrive on helping people, have a passion for clean energy, and excel in fast-paced, solution-driven environments, we’d love to hear from you.
As an Associate Technical Support Specialist, you’ll be the first point of contact for our customers, providing expert guidance, support, and key services related to Tesla Electric energy supply and customer account management. You will also ensure Tesla meets its service obligations and commitments by responding to customer technical enquiries in an accurate and timely manner. The ideal candidate will have technical acumen in addition to a track record of remarkable customer service. You’ll play a critical role in ensuring a seamless, positive experience from onboarding through to ongoing support.
What You'll Do
Deliver high-quality, empathetic, and accurate customer support via phone, email, and digital channels – resolving inquiries efficiently and professionally, with a strong focus on first-contact resolutionApproach every interaction with compassion, especially when supporting vulnerable customers or those facing financial or service-related stress, ensuring clarity, dignity, and timely assistanceSupport customers with enrolment and unenrolment into energy supply services, including verifying eligibility, collecting required documentation, and guiding them through the process with clarity and careHandle billing and payment-related inquiries, including explaining tariffs, energy usage, and billing cycles, resolving discrepancies in invoices, statements, or payment history, managing direct debit setups, failed payments, and payment plans, and supporting customers facing financial hardship with compassion and appropriate resourcesManage customer account administration, such as updating personal details, verifying identity, and ensuring compliance with data protection regulations (e.g. GDPR)Clearly explain energy products, tariffs, regulations, and billing concepts in plain language – tailored to the customer’s level of understandingEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical and general support enquiries with customer Residential Energy productsCommunicate customer concerns to the escalation team and others as necessary to resolve issuesCollaborate cross-functionally with technical, billing, and operations teams to resolve cases and enhance service deliveryAccurately record all interactions, actions, and outcomes in CRM and support systems, maintaining data integrity and supporting knowledge sharingMeet quality standards, actively use feedback to improve performance, and contribute to a culture of continuous improvementAdhere to industry SLA requirements for energy providers
What You'll Bring
At least two years of experience in a customer support role, preferably within an energy or utility environmentExcellent written and spoken English is requiredProven ability to manage multiple tasks, prioritise effectively, and maintain accuracy under pressureFamiliarity with CRM systems and digital support platformsStrong attention to detail, especially when handling financial and personal dataA proactive mindset, with a genuine desire to solve problems and improve the customer experienceAbility to build trust and rapport with customers, even during challenging situations
This role is ideal for someone who combines technical understanding with a deep commitment to customer service – someone who sees every interaction as an opportunity to make a meaningful difference in the transition to sustainable energy.
